PAYMENT
We accept payment by any of the following methods:
PayPal, Visa, Master Card, American Express and Discover
Please pay as soon as possible after winning an auction, as that will allow us to post your item to you sooner!
SHIPPING
We love to ship boards that stoke people out.
Your order will be dispatched within 1 working day of receiving payment (Monday-Friday) and you should expect to receive it one or two days after dispatch (for orders sent RM 1st Class).
Hope you are stoked when you get your gear.
RETURNS
Returns
INFORMATION ABOUT RETURNS
eBodyboarding.com does not do direct exchanges unless you come to our location. If you want to return an item and get a different item/size/color, etc., please place a new order for the replacement item, and contact us to get an RA (return for the item(s) you are returning. Once we receive the returned tem, your card will be credited.
There are no returns on certain custom items (custom bodyboards and custom wetsuits) and pre-owned items. If you bought an item of clothing and washed it, we cannot accept a return. Shrinkage is not a valid reason for returning clothing. There are also no returns on DVDs and videos once the shrinkwrap has been removed!
Warranty info:
Some items have warranties and the warranty period varies from brand to brand. Please contact us if you think you have a warranty claim and we will put you in contact with the manufacturer. Please note, we cannot replace or refund any items without approval from the manufacturer.
Bodyboards are NOT WARRANTED FOR CREASING and NOT WARRANTED for delamination/bubbles caused by leaving the board in the sun or in a hot environment and are NOT WARRANTED for cuts into the board caused by the use of a leash, getting run over, dropping the board on the nose or tail, etc.. Most of the manufacturers will require detailed photos of the board if there is a possible defect so they can determine the course of action.
* What are eBodyboarding.com's return procedures?
Merchandise must be returned within 10 days (21 days for international orders) of the issuance of the RA# at which time the RA# expires. Return shipping charges are the sole responsibility of the customer EXCEPT if an item is damaged* or we shipped the wrong item. In that case, you may be asked to ship the item back at your expense via a method that we specify, and we will credit your account for the return shipping costs at a maximum of equal to what we paid to ship it to you only. If getting reimbursed for return shipping costs, you must ship the item via a method that we approve in advance.
To return a product, please follow the steps outlined below:
1. Click here to get a Return Authorization Number (RA#) (within 30 days of the original ship date).
2. Verify that all merchandise is in the original packaging, undamaged, and sellable as "brand new".
3. For your protection, please insure the package and use a "traceable" shipping method such as UPS Ground, Parcel Post or Priority Mail with Delivery Confirmation, or Registered Mail for overseas shipments. You are responsible for any shipping damages/loss that may occur.
4. Please use the cut out merchandise-return label, located on the back of your receipt or address the package to:
eBodyboarding RETURNS
1303 Calle Avanzado San Clemente,
CA 92673 USA
If you are shipping something back to us for a refund and it's not due to error on our part or damage, we STRONGLY urge you to insure your shipment. Customers are responsible for lost or damaged shipments to us. If you return an item that had free shipping, we reserve the right to refund your money minus our cost to ship it to you (unless your return is due to damage or an error on our part). If your order included free items, you must also return those!
eBodyboarding.com reserves the right to reject any merchandise without a valid RA# to the customer. RA numbers are valid for 10 days from the issue date for domestic orders, and 21 days for international orders.
For orders shipped outside the USA and it's territories, due to high international shipping costs, if the item you purchased incurs a problem that is covered by the manufacturer's warranty and you want a replacement, you the customer are responsible for ALL shipping costs to get the replacement and make any required returns. If you would like to contact the manufacturer directly yourself, we can assist with that.
All returned merchandise must be in it's original packaging (if it had packaging). Product that is returned incomplete, used or damaged will not be accepted and will be return-shipped at the customer's expense.
30-day money back guarantee does not apply to special orders or pre-owned items, certain custom items, videos, and DVDs (unless videos/DVDs don't play properly).
* Special information on returning bodyboards.
If you bought a bodyboard and had us install a leash, returns are not allowed unless the board is damaged or not what you ordered. Also, if returning a bodyboard for a refund, we ask that you return any free items that were included with the board before we can process the credit.
* Credits issued for returns.
Credit will be issued after we receive, inspect, and processe your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.