We only accept eBay's Payment methods, we do not accept personal cheques or postal orders. All items are set for immediate payment only. We do offer postal discounts on each item purchased after the first, details can be found on each item listing under the postage and payments tab. Postage and packaging costs are priced to cover labour and materials involved with sending your order. Royal Mail postal prices now include VAT for business sellers based at the current UK value added tax rate, all postage and packaging charges are shown upfront with each item. Multiple purchases may or may not fit into one bag or box, but will be insured against loss or transit damage depending on value. Please note we cannot guarantee delivery times, we have no control over Royal Mail or it's postal services. All orders are dispatched within 24-48 hours of receiving your cleared payment. We will email you if any item is out of stock at the time of purchase. This will allow us to either cancel your order or inform you as to when the item will be back in stock.
Delivery:
All orders are sent with proof of posting. You can request to have your order sent via Signed For delivery so that a claim can be raised in the event of your order being lost. Once items have been posted they are in the hands of Royal Mail. We are not responsible or liable for late deliveries which include any of the following, Acts of God, War, Strike, Lockout, Dispute, Flood, Drought, or any other cause beyond the control of Hosiery-Direct-UK Limited. We dispatch all orders within 24-48 hours (excluding weekends and bank holidays). All orders are sent the cheapest possible way. Free postage and packaging includes Royal Mail 2nd Class standard delivery service. Other postal options are available at the time or payment if required. If you need next day guaranteed delivery? We can send your order via Royal Mail Special Delivery, which will arrive before 1pm the following day. To use this service your order must be completed before 3pm (excluding weekends and bank holidays). Please note if your order is returned to us by Royal Mail marked as undelivered or not collected from your local postal depot, you will be required to repay the postal fees, so that we can resend your order. Royal Mail will not class any UK inland mail lost until 15 days have passed from the date of dispatch or 28 days for all international overseas mail. We are unable to process any claim without tracking information within these time scales. International customers are fully responsible for taxes and import duties applicable to their country of residence.
Returns:
Goods can be returned any time up to 60 days from the date of order, a full refund will be issued if goods are received not as described. Please note due to hygiene rules and regulations socks and underwear returns are NOT refundable IF WORN under any circumstances unless a fault is found. You should notify us of any fault within reasonable time subsequent to delivery and we will (subject to confirmation of the fault), repair or replace the goods or refund you in full. All return postage and packaging costs are to be paid by the customer. Return postal fees are non refundable unless an item is received damaged or faulty due to poor workmanship. Refunds will only apply if goods are returned within 60 days from the date of order. All tags and original packing must still be intact, refunds will only be issued once your order has been returned. We recommend that all items being returned be sent via Signed For delivery, we will NOT refund any goods NOT received.
Feedback:
We work extremely hard to provide great prices, top quality products and excellent customer service, your feedback is extremely important to us. However mistakes can happen, we are only human. If the mistake is ours and you are not entirely satisfied with the level of service received, please email our office giving us the opportunity to resolve the problem before issuing NEUTRAL or NEGATIVE feedback. We sell many items each day, so it is not practical for us to leave feedback manually for customers. Our feedback is left automatically by an eBay tool, upon receipt of your feedback being received. We do not leave feedback for customers prior to them leaving feedback for us, as some customers do not like their purchases displayed in their feedback list (e.g. if it is a gift or privacy of clothing size). So if you do not wish us to leave you feedback then please do not leave feedback for us.
Hosiery-Direct-UK Limited
Please Note: Only bid or make your purchase if you agree with our terms and conditions. We reserve the right to change our terms and conditions at any time, any changes made will take affect from the time/date they are applied to the listing(s). Those changes will not affect any orders submitted before the time/date of change. These terms and conditions do not affect your statutory rights as a consumer.