Shipping

Handling Time

We currently ship 98.5% of all in-stock items placed before 10am on the same day. Where this is not achieved they will be dispatched the following day. If it can’t be dispatched in this time frame we will contact you via email or phone within 24 hours of receiving your order.

Transit Time

All items are dispatched from Mordialloc Victoria. Shipping time-frames will vary depending on your location and the shipping method selected at checkout, however, we offer the following time-frames as a guide for NON-EXPRESS services. Express services may be available depending on which products you order and will on most occasions be quicker.  Please note, during peak periods such as December, please allow an additional 1-2 working days for transit time as the courier networks reach capacity.

Melbourne metro: 1-2 working days

Sydney/Adelaide metro: 2-3 working days

Brisbane metro: 3-4 working days

Perth metro / Tasmania: 5-6 working days

Darwin metro: 8-9 working days

If you are outside a metropolitan area, please allow additional 3-4 working days from your nearest capital city.

Packaging

All items are packed appropriately for shipping to your location and as per the requirements of the transport company used for your particular shipment. This can include printed boxes, bubble wrap, satchels, black wrapping etc. We use a range of freight companies to ensure the most affordable and secure shipping to you. This includes Australia Post, Couriers Please, UPS, TNT, Border Express and others.

Return Policy

60 day change of mind return policy

The below policy applies to unused items wishing to be returned with 60 days of purchase. Any used items cannot be returned and any returns of that nature will be considered in accordance with our warranty policy. 

WHAT can be returned?

All unused products can be returned for a refund within 60 days of purchase providing they are in their original condition and a copy of the receipt is provided. The buyer is responsible for paying any freight charges.

WHEN do items need to be returned by?
60 days from the date of purchase

WHERE do items need to be returned to?
Items purchased online or over the phone are to be returned to Heatrite, 17 DeHavilland Rd Mordialloc 3195. You should contact us by phone to obtain a Return Management Authority before posting the items back to us. Items purchased in-store should be returned to the place of purchase.

SHIPPING for returns?
Original shipping rates are non-refundable. Customer pays for return shipping. If the original purchase price included “FREE SHIPPING’, the freight charge we incurred to initially ship the item to the customer will be deducted from the refundable amount.

Credit for returns?
Either a store credit or a product refund will be issued

Instore return option?
Items can be returned ONLY to the store they were purchased from.

Packing materials?
If the item was sold in a printed box, the original packaging is required so that the item can be re-sold. If the items were sold in bubble wrap or non-printed generic boxes, any packaging is acceptable as long as the items are securely packaged so that the item is not damaged during transit

Damaged in Transit, Faulty or Incorrect item Shipped

Damaged in transit or faulty

Please email photos of the damage/fault within 14 days of receipt of the item as well as your invoice number and we will either:

• Arrange for the faulty product to be exchanged at our own expense, or
• Arrange for the item to be returned to us and a full refund issued.

Incorrect item shipped

Please contact us within 14 days of receipt of your item either by emailing calling to obtain a replied paid shipping label to have the incorrect item returned to us at our expense. We will either arrange for the correct product to be shipped at our own expense or issue you with a full refund once the incorrect item has been shipped.