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RETURNS:
A full refund will be offered if the goods are returned undamaged and in the original packaging after we have inspected the fabric to ensure it is in a re-saleable condition.
We will process a refund which will be 3-5 working days from receipt of the returned item. Please get proof of posting as we will not be responsible for goods getting lost in the post.
If the item is not faulty the return postage is at the customers own expense.
If the item was faulty ( this excludes items in a sale listing, where any faults will be fully described in the item description) a replacement will be sent on the return of the faulty item, and postage refunded, please allow 3-5 working days to be processed.
If the goods were not the fault of Ascarie fabrics ie the wrong amount or colour requested then the cost of re posting will be invoiced and goods dispatched once invoice paid.
INFORMATION:
We are a family run company and do make mistakes, which we would love to be able to sort before any feedback is left, so any problems can usually be sorted please feel free to contact us.
Our opening hours are Monday to Friday 9am - 4pm if contacted outside these hours we will endeavour to answer as soon as possible the next working day.
While every care has been taken to ensure the colour of the fabrics due to various devises used to view we do our best but its almost impossible to represent colour to 100%, if unsure of colours please order a sample
Thank you for looking.
STANDARD 100 by OEKO-TEX® is an independent product label for all types of textiles tested for harmful substances – from yarns and fabrics to the ready-to-use items that you can buy in the shops.