Delighted customers are the main strength for our team at Hawk & Bull, nothing brings us more joy & motivation than your kind complements thus keeping you satisfied is paramount for us. Therefore, we have a high customer friendly return policy given below:

• Returns are accepted within 30-days of delivery giving you plenty of time to try our product.
• 100% refund will be made after receiving the returned item and inspecting that the item is in a resalable condition i.e. the tags are not removed, the original packaging is not discarded, the item is not damaged or used.
• Return shipping charges are born by the customer & Refund amount includes item cost only, not the shipping cost or duties etc.
• Return & Exchange cases must be opened through eBay by the customer to initiate the process
• We will share the return shipping address with you once you open the return case, please do not ship the item without confirming the return address.
• We don’t accept returns on custom orders because they are made to measure as per the customer’s specification and cannot fit anyone else.



*Please note that an item's physical appearance may sometimes differ slightly from its digital image due to various factors like screen resolution, camera flash, lighting effects in the surrounding etc*

Our shipping policy is designed to ensure that you don’t have to wait too long for your order, we use the fastest courier services and provide you with live tracking to monitor your order on the go:

• Fast shipping is an essential part of our services; therefore, we use the world’s top courier services like DHL & FedEx
• We have worldwide shipping Capacity. However, we do not ship to PO Box and APO/FPO addresses. Alternatively, the buyer can provide us with a physical door address in the destination country.
• Tax & Custom charges are beyond our control. You are requested to check your local office for any tax/ customs charges. These charges are normally collected by the shipping company. Please do not confuse them for additional shipping charges.
• Our Handling time is 2 - 4 working days & shipping usually take 4-5 working days thus the parcel will reach you in 5-9 working days.
• We provide live tracking so that you may monitor your product on the go

To ensure that our customers make an informed decision, we have a very simple and transparent payment policy stated below:

• We accept payments through PayPal only.
• Quick payment enables us to process your order right away without any delays.
• We will dispatch your item to your eBay address. Please make sure your information is correct before you checkout.
• SECURE SHIPPING POLICY: We will dispatch your item to your eBay address. Please make sure your information is correct before you checkout.

DEDICATED CUSTOMER SUPPORT AND AFTER SALE SERVICE GUARANTEED 100%

In case of any problems please do not hesitate to contact us. Our dedicated customer support team will contact you within 24 hours to resolve the problem ASAP! Your positive feedback and kind compliments are the source of motivation for our team and also help us improve our service, so please do leave us a review if you like our service :) :)

We have had an amazing response from our customers please do check out our feedback page.

Cheersss!

HAPPY SHOPPING

TEAM HAWK & BULL