All products are shipped from our location here in the United States, (we don’t dropship your items like most of our competitors). All products are shipped within one business day Eastern standard time Monday thru Friday.
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RETURN POLICY
Medusa Heli will accept returns with
14 days of delivery; all warranty claims for defective products will be
serviced by their respective manufactures and distributors. Merchandise is to be returned in new/unused condition with
all original packaging and all applicable manuals and materials. Product box must not be damaged or
seals broken. We are unable to process returns if
parts and or manuals are missing.
All returns must be made with the
same items in brand new condition, please e-mail us to obtain a return
authorization number, merchandise cannot be processed without the proper RMA.
All RMA numbers must be clearly marked and posted outside the box. RMS with
CODs will not be accepted. In order to protect our customers from any
suspicious fraudulent conditions, we may attempt to contact the buyer via-
e-mail or phone call for verification information.
PAYMENT
We ask that you make full payment
within 3 days from the product purchase date., products will not be shipped
until payment has been received in full
North
Carolina residents are subject to a 7.25 sales tax
SHIPPING
Free shipping applies only to those
living in the Continental United States only, Please note that Alaska, Hawaii
and Puerto Rico do not apply towards our free shipping polices. All orders are shipped within one business
day Monday thru Friday. Please note that we can only ship products to the
address information listed within your personal EBay account.
INTERNATIONAL BUYERS
International shipments are subject
to customs, local taxes and possible brokerage fees, these charges are the sole
responsibility of the buyer.
If you merchandise arrives with
shipping damage, notify the carrier of the damage and have that person make a
note of the damage in there log and do not except the package as is. Contact the
shipping agent for further instructions. If for any reason your order is
delayed via customs, please contact your local customs office with a copy of
your internet invoice and tracking information to see if they can correct your
problem and or situation, if needed give them our contact numbers. Please note
and understand that MedusaHeli has no responsible for custom fees and or admin
delays of any kind. We will do our best to insure you receive your merchandise
but we have no power when dealing with matters related to customs in foreign
counties.
We do not ship to the following
countries due to the high rate of fraud, Indonesia, Nigeria, Romania and
Singapore.