We are 54 years, family owned, third generation in the retail jewelry business and have been selling on eBay for 25 years. If you have any issues with anything please contact us right away and before leaving negative or neutral feedback and we will work with you to take care of any issues, we know that it can sometimes be difficult buying jewelry sight unseen so please contact us with any questions you may have and we will be happy to answer them. Thank you for looking.