Only items purchased directly from our rock-products eBay store will be eligible for return request. Please follow instructions below:
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Free Returns within 30 days from the date of purchase.
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If
you received the wrong item, or the item is damaged or defective,
please contact the seller so we may resolve the issues as soon as
possible. We will work to address any concerns about your order, so
please contact the seller and provide pictures through eBay messages,
prior to leaving negative feedback.
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All returned products must
be returned in new, unused condition, with all original materials
included. For bundle items: to receive a full refund, all items within
the bundle have to be returned. Non returned items, will convert into a
full-price purchase and the order will be refunded accordingly.
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Return packages: the refund is processed after the package has been received by our RMA department.
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Refused,
Unclaimed and Return packages due to Wrong/Incomplete address or any
other reason, will be refunded, minus the shipping fee, if paid, once
the package has been delivered to the RMA department.
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Shipping paid by buyer is nonrefundable.
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rock-products is not liable for lost, stolen or damaged packages.
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We reserve the right to update the policies above without any prior notice.
*****Notice *****
Except for the express warranties provided herein, rock-products makes no
express or implied warranties of any kind whatsoever with respect to the
product in terms of fitness, particular purpose, design, condition,
quality, or performance of the product. In addition, rock-products will not be
liable for any damages of any kind resulting from the purchase or use
of products or incidental damages or consequential loss of profits or
benefits.
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