OneTech Gadgets are not the manufacturer of any products listed on this website. Most of the products sold by OneTech Gadgets come with a 1-year “manufacturer warranty”.The term of these warranties can be extended, and coverage is defined by the product purchased and the brand.
This warranty is provided for mechanical failure only and will not cover any unauthorised firmware/system update failure, software problems, incompatibility with any third-party software or device, language issues, inappropriate use, modifications, or any other human mishandling including accidentally dropping the device, power surge, water damage, overcharging the device/leaving the device on charge overnight and broken LED screens etc. "Mobile phones/tablets may be provided with custom firmware or rooted. All Smartphones, Tablets sold by us go through Quality assurance (QA) in the factory to ensure they are free from faults and defects.
Repairs to products, whether they are covered by warranty or not, are guaranteed by the manufacturer or certified workshop. Whether the brand has operations in the UK or is represented by a third party is irrelevant.
Defective or faulty products must be returned directly to manufacturers or certified workshops.
Should you be unable to contact the manufacturer, you may return your product via standard post (or carrier) to the address given on your returns coupon.
OneTech Gadgets agrees to arrange repairs with its suppliers.
Whatever the problem, you must return your product along with a copy of the invoice, the warranty card (included in the original box) and the returns coupon.
Products are returned at the customer’s expense.
For any information concerning the After Sales Service, our services are available from Monday to Friday from 10 am to 6 pm: see our Contact Page.
Product Manufacturer warranties do not cover:
- replacement of consumables such as batteries, fuses, antennas, headphones, microphones, camera lenses, speakers, recording heads and charging ports,
- incorrect or inappropriate use of products. Please read the user manual supplied with your product carefully,
- malfunction due to accessories such as power cables, plugs,
- defects and consequences following repairs by a person non-certified by the Manufacturer,
- defects and consequences due to incorrect use of the product, e.g. charging the device overnight, commercial purposes,
- defects and consequences due to external causes, dropping of the device.
Please note that warranties do not apply to repairs for damage due to external causes, e.g. accidents, shocks, power spikes, lightning, dropping of device etc, or due to the customer’s incorrect use of the product, e.g. product not installed in accordance with manufacturer’s instructions, detrimental use of the product, use of the product for commercial purposes, use of unsuitable peripherals, accessories or consumables, etc. In all cases, OneTech Gadgets will not be held responsible if the manufacturer refuses to honour the warranty.
In such a case, the manufacturer will provide a quote for repairs.
