You can return any faulty parts directly to us, or deal direct with the manufacturers agent where more convenient (many manufacturers have agents Australia Wide and may be local to you). Claims for Return must be made in writing within the first 7 days of receipt of item. Freight fees are non refundabel.
If there's any problem with the item you received, please kindly send us a message or email to us, we'll reply in 2-6 hours.
If the item is damaged or faulty upon delivery, please send us a picture showing the damaged part and let us know the problem as detailed as possible. We will then supply you with new item after you return back.
Digilifeonline offers 7 days refund policy on all UNOPENED items if you change mind. We will charge restocking fee to cover our lost. A restocking fee of 15% (or $15 whichever is greater) of the purchase price will be deducted. We don't accept OPENED OR USED item if you change mind.Conditions of returns are as follows:
The item must be returned in the original packaging and in original condition in order to qualify for exchange.
All listed items come with its warranty description. Buyers please note the different of the warranty term: Please email us if the item is DOA (dead on arrival) within 7 days from the date of dispatch.We will replace the item if the returned item has been found faulty after the checking by our technician. However,you will be charged test fee $30.00 if the returned item is found to be working and the item will be delivered back to you at your expense.
Manufacturer warranty: Buyers have to contact manufacturer of the item for all the warranty service within the warranty period. Digilifeonline has no other responsibility (included DOA) to item which covered with Manufacture warranty. Manufacturer On-site Warranty: Buyers have to contact manufacture of the item to arrange booking of all on-site service within the warranty period. Manufature will arrange courier for pickup at your place.Digilifeonline has no any responsibility to item Manufacture On-site warranty. Replacement warranty (Return to Base): All Faulty item can be replaced with full functional unit after checking process (take up to 20 business day) within warranty period. Buyer has responsibility to send back the faulty item to Digilifeonline. No Return Basis: item sold as its, NO return nor refund. Digilifeonline has no guarantee on product compatibility unless specified on the item listing.
Digilifeonline adheres to all trading rules applied by eBay and Department of Fair Trading NSW (Australia)