We always work hard to ensure that your parcel arrives as quickly as possible. Please understand that some factors such as weather, heavy mail traffic, and shipping company performance are beyond our control. We will use USPS, FedEx or UPS to ship your order- whichever is the fastest, safest, and most reliable. 

We use eBay Managed Payments. Please make sure your eBay address is correct. We will send your order on the same business day if ordered before 4pm (EST) after receipt of the order.

*30-Day Money-Back Guarantee for Any Reason*

Undamaged products may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in VIDVIE warehouse for inspection, the refund process will begin.

- Items must include original packaging.
- Returns must include all accessories.
- Returns must include Order Number.
- For non-quality related warranty claims, buyer is responsible for shipping costs.
- For non-quality related warranty claims, buyer is responsible for restocking fee.
- For non-quality related warranty claims, VIDVIE refunds the cost of the product itself.
- Returns may be rejected if items do not meet the above requirements.

*Valid proof of purchase:*

- Order number from online purchases made through VIDVIE sales channels.
- Sales invoice.
- Dated sales receipt.

*Not Covered Under Warranty:*

- Products without sufficient proof of purchase.
- Lost or stolen products.
- Items that have expired their warranty period.
- Non quality-related issues (after 30 days of purchase).
- Free products.
- Repairs through 3rd parties.
- Damage from outside sources.
- Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly).
- Purchases from others resellers.

When returning items with a prepaid shipping label provided by VIDVIE, VIDVIE takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. VIDVIE does not provide refunds for items damaged in transit for non-quality related warranty claims.

Our priority is to make sure our customers receive the best possible service at all times. Therefore we make ourselves available 24/7 via email. Or To contact our customer service team, just click  Send Message and our customer service team will be happy to assist you.