30 Day Satisfaction
Guarantee

Minimum 12 Month
Warranty on All
Products

Industry Leading
72 Point Inspection
Process

Free Express Courier
Shipping in Australia

Network Unlocked

Same Day Dispatch
for Early Orders

SAME DAY DISPATCH

At CertifiedTechDirect, we know how important it is to get a device to you as fast as possible. We work around the clock to ensure you receive your device in a timely manner. Our warehouse location is so central to Sydney's gateway that we take advantage of it and offer all our customers a variety of delivery options. We offer express courier shipping with every order. Our intelligent delivery system saves time and stress when buying online.

CLEAR AND SIMPLE COSMETIC GRADING

When you purchase our devices, we always do our very best to make sure we provide you with clear grading guidelines that illustrate the cosmetic condition of the device. We include detailed image examples of the grading accompanied by a stock image. We want to make sure you make the right purchase decision.

INDUSTRY LEADING 72 STEP INSPECTION PROCESS

All our devices undergo an extensive inspection process that ensures all devices are fully functional and operate at their best. All devices must meet our extensive inspection process to ensure only the highest quality devices are given to our customer.

Image of excellent grade product

100% TESTED. There may be minor marks or light surface scratches. It has been very well looked after.

Image of great grade product

100% TESTED. There is light surface scratches or scuff marks. Device has been very well looked after and is in very tidy condition.

Image of fair grade product

All our devices undergo an extensive inspection process that ensures all devices are fully functional and operate at their best. All devices must meet our extensive insepection process to ensure only the highest quality devices are given to our customer.

PACKAGE CONTENTS

• 1 x Samsung Galaxy Note20 Ultra 5G N986B 256GB Mystic Black (Excellent Condition)
• 1 x Charging Cable
• 1 x Wall Charger
• 1 x Securely packed in retail white box

BATTERY PERFORMANCE

All phone batteries have different capacity and the amount of time that they will last depends on capacity and type of usage. Certified Tech Direct tests every battery to ensure that it is above 80% of its original manufactured capacity.

From time to time the capacity of the battery drops unexpectedly, causing issues. Batteries ARE covered by warranty – to take advantage of this warranty please contact us through the ‘Contact seller’ eBay messaging system which can be found in the ‘Orders’ section of your ‘My eBay’ account and we will diagnose the problem and resolve it for you immediately.

Customer Support

We are committed to providing excellent products and services to the community. We make every effort to understand our customers and their needs. We communicate with you every step of the way.

30 Day Customer Satisfaction Guarantee

The quality of our devices is exceptional. If you are not completely satisfied for any reason, just return your device in the same condition for a full refund of the purchase price.

12 Month Warranty

To make sure you don't incur any unexpected device repair costs all devices come with our 12 Month Warranty, we will repair or replace the device.