• Oversize Product Definition:
  If an item weighs more than 22kg or its longest dimension exceeds 105cm, it is considered an Oversize product.

• Shipping for Oversize Products:
  Oversize products cannot be shipped using standard package services. We need to make independent arrangements with the carrier, and as a result, some areas may require additional shipping fees, even if free or fixed shipping is stated in the listing.

• eBay Postage Policy Limitations:
  The shipping costs displayed in the listing are automatically generated based on eBay’s shipping rate algorithm. However, due to the complexity of calculating shipping for Oversize products, eBay's algorithm may not account for all scenarios. If the item qualifies as Oversize, please contact us before placing your order to confirm if extra shipping costs apply.

• Return Policy for Oversize Products:
  Given the high costs involved in handling Oversize products, the 30-day money-back guarantee does not apply to these items. If the buyer decides to return the product for reasons such as a change of mind (e.g., doesn't fit, no longer needed, personal preference, or finding a better price), the buyer will be responsible for return shipping costs and a 15% restocking fee based on the total order value

1. Refund and replacement

- We generally need 5 business days to process your refund and replacement application. After we approve, you need return the item to us. The refund and replacement usually take up to 5 business days after we receive the returned merchandise and will notify you as soon as it is done.

* Please note:
- If the product is misused, mishandled or incorrectly installed, no refunds or replacements will be made. It is your responsibility to comply with the manufacturer's instructions and advice.

2. about 30 days money back

* All of our products support eBay’s 30-day money back policy, but require buyers to pay the sent & return shipping cost. The following terms and conditions apply for 30 days money back:
- "Money back" is only defined as the value of the product, not including the postage fee that has occurred. We will charge the higher of the following two options: A.the actual shipping and return postage, or B. 30% of the selling price (including freight), as a Restocking cost.
- Original packaging or product label is damaged or missing, does not apply 30 days money back policy.
- You should also restore the original packaging of the item when returning the item and return it to us with all the items on the packing list. Otherwise, we reserve the right to refuse the refund or replacement.

3. About the process

* All warranty claims must be directed through Customer Service. Please do not return or post items before obtaining instructions from Customer Service - if you do, there is a risk that your returned item may not be identifiable and your claim may not be accepted. In order to make a claim, please be prepared to provide Customer Service with:
- 1. Details of the defect or damage in relation to which you are making a claim under the warranty.
- 2. Photographic evidence of the defect or damage, where applicable.
- 3. Your eBay user id. and any other proof of purchase.
- 4. Any other details we may need to process your claim.

1. Do you have a warranty?

- Most of products are covered by a 12-months warranty (unless specifically stated in the product description). Some electronic products have a 3-months warranty. The specified warranty period commences on the date the product is delivered to your nominated delivery address. Where no proof of delivery is available, the specified warranty period commences upon receipt of the goods by you or 3 days from the date the goods are dispatched to you.

* The following terms and conditions apply to the warranty:
- Users have sufficient evidence of product quality issues, such as pictures or video. The normal wear and tear of the product is not covered by this warranty.
- Due to user abuse or damage caused in the delivery process will not be covered by this warranty.
- This warranty does not include any accessories or bonus gifts. For accessories and giveaways, they will be listed on our list, including but not limited to batteries, carry bags and more.

2. The damage on arrival (DOA)

- This warranty applies only to items found on arrival that are damaged or malfunctioning, or that dose not work for the first time. The following terms and conditions apply to DOA Warranty:
- You must check your item and report it to us via email within 7 days of receipt of the item. (Please provide evidence of the picture or video, and prove that the damage or malfunction is a quality problem rather than an improper use). We reserve the right to refuse any claims or additional costs (postage and processing) made after this time period.
- Without our approval, please do not return defective items to us. You should also restore the original packaging of the item when returning the item and return it to us with all the items on the packing list.

3. What should I do if there is a missing part?

- Please confirm that the package has been checked very thoroughly, as small parts may become loose during shipping. If there is a missing part, please contact us immediately so we can help.

4. What does not apply to this warranty?

- The goods have not been installed, maintained, operated or used in accordance with the manufacturer’s instructions or any other specifications provided with the goods;
- Where damage or defects are caused by deliberate or negligent misuse or abuse, physical alteration, fire, liquid spillage, use of incorrect voltage, power surges or dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, computer viruses, corrosive conditions or introduction by an insect, pest or other foreign body;
- You should maintain a backup of all software and data stored on your devices. In the event that storage media ordered from us becomes faulty, fails or otherwise detrimentally affects software or data stored on it, except as required by law, we are not to be held liable for any loss or damage to the software or data, howsoever arising.

5. Refund and replacement

- We generally need 5 business days to process your refund and replacement application. After we approve, you need return the item to us. The refund and replacement usually take up to 5 business days after we receive the returned merchandise and will notify you as soon as it is done.

* Please note:

- If the product is misused, mishandled or incorrectly installed, no refunds or replacements will be made. It is your responsibility to comply with the manufacturer's instructions and advice.

6. about 30 days money back

* All of our products support eBay’s 30-day money back policy, but require buyers to pay the sent & return shipping cost. The following terms and conditions apply for 30 days money back:

- "Money back" is only defined as the value of the product, not including the postage fee that has occurred. We will charge the higher of the following two options: A.the actual shipping and return postage, or B. 30% of the selling price (including freight), as a Restocking cost.
- Original packaging or product label is damaged or missing, does not apply 30 days money back policy.
- You should also restore the original packaging of the item when returning the item and return it to us with all the items on the packing list. Otherwise, we reserve the right to refuse the refund or replacement.

7. About the process

* All warranty claims must be directed through Customer Service. Please do not return or post items before obtaining instructions from Customer Service - if you do, there is a risk that your returned item may not be identifiable and your claim may not be accepted. In order to make a claim, please be prepared to provide Customer Service with:

- 1. Details of the defect or damage in relation to which you are making a claim under the warranty.
- 2. Photographic evidence of the defect or damage, where applicable.
- 3. Your eBay user id. and any other proof of purchase.
- 4. Any other details we may need to process your claim.