In most cases I have bought my items from ebay second hand (even though still brand new) Thus I do not have access to claims with manufacturersItems damaged in transit are not my responsibility, all items are sent registered post regardless of price as this covers the item for up to $100, just in case it does get damaged. The buyer will need to follow this up with Australia post. They require proof that the parcel was crushed or ripped open.Refunds will only be done when the item has been sent back to me at the buyers own cost, the refund will be processed once i recieve the item.