For your convenience we accept all major credit cards via Paypal at the checkout
If you wish to make a direct bank transfer please contact customer support for guidance, however please note that goods do not ship until after receipt of cleared funds.
We work with a wide range of shipping partners to provide the most efficient and cost effective freight service to locations across the country. Shipping partners include Australia Post, Fastway Couriers, Couriers Please, and Allied Express, the carrier for your order will depend on the size and weight of your item and the delivery location.
Please note it may not be the same as the carrier displayed in the listing and we reserve the right to select the most appropriate carrier for each order at our discretion.
Our products ship from warehouses around the country in VIC, NSW, QLD and SA. We ship directly from our suppliers, through 3PL partners and from our own locations depending on the product and the closest location to your shipping address that we have stock on hand to minimise shipping times wherever possible.
Many of our items ship Fast and Free and nationwide but please check the listing for shipping costs and shipping exclusions particularly for large or heavy items as some exclusions do apply.
95% of orders ship next business day after receipt of cleared payment for orders received before 5pm however some products require a longer handling time and this will be reflected in the estimated delivery dates. Most orders are delivered within 4 to 8 business days after dispatch depending on your location however please note that unless the item is marked as 'guaranteed delivery' estimated delivery dates are estimates only. Remote areas may require longer delivery time and delivery times may extend during busy seasonal period. If you are concerned please use your tracking number to check the whereabouts of your order before contacting customer support.
We regret that our warehouses are not accessible to the public, so we do not offer a pick-up option on any items.
Please note that we do not ship to PO Boxes, Parcel Lockers, Parcel Collect addresses or to ℅ the post office addresses unless otherwise indicated in the listing and a signature is required to take delivery of most items. If you are not home when the carrier attempts delivery your order or they cannot gain access (gated complex, locked gate, loose dog etc) your parcel will be taken either to your local post office or to your nearest parcel collect agent. In some areas carriers still leave a calling card however this is being phased out by Australia Post and most carriers. You can use your tracking number in your ebay account or on the carriers website to see the status of your delivery and find exactly where to collect your item or to arrange re-delivery where available. Please use your tracking number before reaching out to customer service if you have a query relating to delivery.
IMPORTANT NOTE: We only ship to the address provided at the eBay checkout, we are unable to accept requests sent by eBay message after checkout to change the delivery address or delivery name. If you have made a mistake regarding your delivery at the checkout you will need to make arrangements to collect the item from the address you provided.
Our shipping fees include postage and handling costs and tracking numbers are uploaded to ebay automatically usually within 48 hours of despatch.
Postage and handling fees are calculated based on the weight and size of each product, we regret that combined postage or postage discounts are therefore not available.
Some items or orders may be despatched in more than one carton and may not be delivered at the same time - please check your shipping label and tracking information before contacting customer support to ensure that you have received all the boxes.
Overseas shipping rates where applicable will be clearly indicated in the listing details.
If you made a mistake and ordered in error please contact us immediately and we will do our best to cancel it for you. However please note that our order processing system is highly automated and once processed an order cannot be cancelled and you will need to return the item once received at your own expense.
Please note we are unable to deliver any items to the following postcodes: SA 5701, WA 6700-6743, TAS 7151
In the unlikely event that your order has arrived damaged please contact our customer service team through the ebay message system within 5 days of receipt.
We will ask you to show the damage in a photo or video so we can asses the best way to resolve the issue for you quickly and efficiently.
Often we will replace damaged parts or products without the need for you to return an item as this helps protect the environment by eliminating unnecessary freight / postage impacts. Where that is not possible we will arrange return freight for you or provide a shipping label for small items. We ask that you avoid opening a 'Return Request' via ebay as this triggers an automated process that requires return freight, this has undesirable environmental impacts and often delays resolution of the issue due to transit times.
If you have Changed You Mind - Including; Don't like the item, Personal opinion of quality, Incorrect size, No longer need it, Not suited to needs etc
No problem, we accept returns within
30 days of purchase on most items. Please note that Returns Must Be:
● Brand New and Unused● In the Original Packaging
● Have all tags and labels attached
NOTE: if it's not in its
'original condition' unfortunately we won't be able to offer a full refund when your item arrives back.
EXCEPTIONS: We are not able to accept returns on the following: Bedding, Mattresses, Pillows, Sheets, Health & Beauty Items, Products that ship in blister or vacuum packs even if unopened.
If you would like to return an item please make certain
to contact us first through the ebay message system to obtain an RMA number and the correct shipping address.
Please DO NOT post products to any address other than that provided by our
returns team and DO NOT mark items “Return To Sender” as many of our items ship
from 3PL warehouses that do not accept incoming mail and do not have the
facility to receive or track inbound parcels.
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IUnless otherwise shown in the item description, most of our products are covered by a 12 month manufacturers warranty. In the event that you need to make a warranty claim please contact our customer care team for guidance, please note that proof of purchase in the form of an invoice or receipt will be required as ebay only retains records for 90 days. Thank You.
Appleby & Co
Thank you for looking at our products. We are a family owned and operated Australian on-line retail business based in Queensland.
We are absolutely determined to deliver customer service that isn't just good but genuinely delights you. We search worldwide for high quality products that we believe raise bar in terms of "value for money" and aim to provide you with a level of customer service that can leave no doubt as to how important to us you are!
We realise that good intentions and hard work don't mean that nothing will ever go wrong, we work with a huge range of suppliers right across the world and obviously some things are beyond our control. However what we can control is how we deal with any problems that do arise and rest assured we will deal with them swiftly, to the best of our ability and with our customers interests front on mind.
We strive to provide detailed product descriptions and images to give you a real advantage in finding the products you're looking for on whatever device you choose but if you need more information just ask, we are here to help.
We have long believed as consumers that we should all "Expect More and Pay Less" for our goods and services and that is what we aim to deliver.......
If we make you happy please tell others and leave feedback, if for any reason you are not completely satisfied please reach out to customer care - we are there to make it right for you as quickly as possible
eBay Seller: applebybros*
We are here to help, if you have any questions please don't hesitate to reach out to us.
