U.S Domestic Orders:
Shipping Cutoffs & Policies
Capsuline’s shipping cutoff time is 12pm EST, while we try to ship every order the same day, it may take 24-48 hours to complete fulfillment of your order, not including weekends or holidays. After the fulfillment time is when the shipping time is started. Orders placed with overnight shipping adhere to this cutoff rule, and will not be delivered on weekends. If you need Saturday delivery, please contact us to make special arrangements.
EX: A package ordered on Friday- Sunday at 12:00pm EST or later, will not be fulfilled until Monday or Tuesday of the following week.
Capsuline is not responsible for orders that are not received due to being absent during your scheduled delivery time. Once your order is shipped, you will receive an email with your tracking information. Please use this information to keep track of your package and schedule any necessary shipping arrangements with the shipper. If you do not receive shipping information within 48 hours, please contact us.
Capsuline is not responsible for refunding the shipping charges once an order has been shipped. If an order is canceled after it has already been shipped or marked as shipped by the delivery service, shipping will not be refunded or included in the total amount refunded.
Free 30-Day Return Policy
At Capsuline, we are sure that you will enjoy your purchase! However, if for some reason you wish to return our products, we do have a 30-day no-hassle return policy. Restrictions do apply, so be sure to review all the info below.
Overview
- Returns are accepted no more than 30 days from the day you received it. Refunds are processed within 48-72 hours after we receive the returned items in our warehouse.
- Free returns are only applicable within the continental United States - excludes international and bulk orders.
- Capsules, herbs, supplements, and vitamins must be in the original, unopened packaging. Products in any other condition cannot be returned. This is due to the fact that these are food-grade products made to exacting standards for human consumption.
- All other items must be in the original packaging and in perfect unused working condition.
If you have a return, please contact us
Broken Items
Proof of broken and or damaged shipments must be provided by the customer in form of photo displaying the label on the product with the packing slip, please email your photo with all order information and a customer service representative will contact you with a resolution.
International Orders:
DHL International: 6-15 Business Days.
International orders shipping window is 48 hours.
Free shipping promotions do NOT apply to international orders.
Duties and Taxes:
All international packages are subject to duties and taxes. Capsuline is NOT responsible for paying duties and taxes. Import duties, taxes, and charges are not included in the item price or shipping cost.
- The recipient is responsible for custom fees, duties and taxes associated with the purchase. Fees may vary depending on the regulations of each country. Please check the carrier’s website for more information: https://www.dhl.com/en/express/tracking.html
International Returns:
All international orders are excluded from the “Free Returns” policy. The customer is responsible for shipping the product back to Capsuline warehouses.
Our 30 Day Return Policy:
- Returns are accepted no more than 30 days from the day you received it. Refunds are processed within 48-72 hours after we receive the returned items in our warehouse.
- Free returns are only applicable within the continental United States - excludes international and bulk orders.
- Capsules, herbs, supplements, and vitamins must be in the original, unopened packaging. Products in any other condition cannot be returned. This is due to the fact that these are food-grade products made to exacting standards for human consumption.
- All other items must be in the original packaging and in perfect unused working condition.
If you have an international return, please contact us
International Refunds:
International orders will be refunded when we receive and inspect the product.
- • Note that all packages must be sealed in order to qualify for a refund. Initial shipping charges will not be refunded. Refunds include only the amount paid for the items ordered, not including shipping charges, duties and taxes. Restocking fees may apply.
International Cancellations:
International orders cannot be cancelled if the product has been shipped and the carrier has picked up the merchandise from our warehouses. Capsuline is not responsible for refunding the shipping charges once an order has been shipped.
