- POLICIES

PAYMENT

We accept PayPal and all major credit cards.

Interested in purchasing on Lay-a-way or payment plan? Contact us.

SHIPPING

FAST SHIPPING. PROFESSIONAL PACKED.

Most items ship next day, weekends and holidays may take an extra day. Depending on the package size we ship USPS, UPS, or FedEx. Large items ship freight. We work hard to keep shipping prices fair for our customers and will ship with whatever carrier is most economical. All items are professionally packaged and handled with much care. Expedited and international shipping is available. We will ship anything we can, anywhere we can. If we CAN ship it, we WILL ship it. Please see below for additional shipping information.

IMPORTANT:

If items arrive damaged, we must be notified within 24 hours of delivery. All claims will be filed by Scout&Forge. Please keep all packaging and take pictures of damaged packing and/or items. Proper documentation and pictures of damaged packaging is needed in order for us to file a claim on the buyer’s behalf. If these steps are not followed, we cannot guarantee a positive resolution to a claim. Any questions about filing a claim, we are happy to help.

EXPIDITED SHIPPING:

Expedited shipping is available upon request. Please contact before purchasing if expedited shipping is needed. Additional fees will be incurred. We cannot guarantee the time of arrival on any shipment.

INTERNATIONAL SHIPPING:

International shipping cost are a quote, please contact for accurate shipping quote prior to purchasing. Customs dues are the responsibility of the customer.

USPS:

If your item is shipped via USPS you will receive the tracking number and a dated confirmation message when your item ships. If items arrive damaged, we must be notified within 24 hours of delivery. All claims will be filed by Scout&Forge. Please keep all packaging and take pictures of damaged packing and/or items. Proper documentation and pictures of damaged packaging is needed in order for us to file a claim on the buyer’s behalf. If these steps are not followed, we cannot guarantee a positive resolution to a claim.

UPS:

If your item is shipped via UPS, you will receive the tracking number and a dated confirmation message when your items ships. If items arrive damaged, we must be notified within 24 hours of delivery. All claims will be filed by Scout&Forge. Please keep all packaging and take pictures of damaged packing and/or items. Proper documentation and pictures of damaged packaging is needed in order for us to file a claim on the buyer’s behalf. If these steps are not followed, we cannot guarantee a positive resolution to a claim.

FedEx:

If your item is shipped via FedEx, you will receive the tracking number and dated confirmation message when your item ships. If items arrive damaged, we must be notified within 24 hours of delivery. All claims will be filed by Scout&Forge. Please keep all packaging and take pictures of damaged packing and/or items. Proper documentation and pictures of damaged packaging is needed in order for us to file a claim on the buyer’s behalf. If these steps are not followed, we cannot guarantee a positive resolution to a claim.

Freight Shipping:

If your item is shipped via freight company in a box or on a pallet you will receive the tracking number and dated confirmation message when your item ships. If needed, lift gate service will be provided to unload the piece from the truck to the ground upon arrival. Someone must be present upon delivery. You will be responsible for bringing your purchase from the truck into your home. The delivery truck will come as close to your residence as possible (curb or driveway). The trucking company is not insured to enter your home. You may request 'white glove' service at an additional fee which can be arranged at the time of purchase.

IMPORTANT: You must unpack your items while the driver is present and report any damage to the driver. You must note the damage on the receipt, with the driver at time of delivery. All claims will be filed by Scout&Forge. Please keep all packaging and take pictures of damaged packing and/or items. Proper documentation and pictures of damaged packaging is required in order for us to file a claim on the buyer’s behalf. If these steps are not followed, we cannot guarantee a positive resolution to a claim. All items are insured by the carrier. Insurance claims are handled by the freight forwarder. Scout&Forge will not assume liability for damages unless damage was reported by the receiver to the driver at the time of delivery and the claim has been denied by the carrier.

Refunds and Exchanges

All sales are final. Refunds due to loss or damage in shipping may be arranged with proper notification and documentation. Refunds are handled on a case by case basis. There is a 25% restocking fee for cancelled or returned items, this includes layaway items. Buyer is responsible for return shipping charges if applicable. SCOUT&FORGE offers no warranties on any antiques. We guarantee all items to be as described in the description and photographs including any condition issues, flaws, etc. All items are vintage/antique and therefore have signs of age and use. Please review all items and inspect pictures and descriptions carefully before buying. We are always glad to clear-up any questions or uncertainties before purchase.

CAUTION: Please use antique appliances with caution. They were built during a time with different and often more lenient safety regulations. Always supervise the use of antique appliances and always unplug them when you leave the room