We make all standard sizes, as well as all in-between sizes, and all smaller or larger than standard sizes.

The standard adult sizes are:

XS(=53cm), S(=55cm), M(=57cm), L(=59cm), XL(=61cm), XXL(=63cm), XXXL(=65cm).

We custom make each hat new, based on the exact head circumference in cm or inches of each customer. We work with measurements in 0.5 cm (1/4”) increments. (When measuring for size, please place tape measure just above (about ¼” above) ears and then place evenly around the head, level to the floor. The tape measure should sit nice and snug, not pulled overly tight but not loose either. It is a good idea to get another person to help with this process.

It is essential that you are aware that your hat will be newly hand crafted by one person (John Whittaker) for you. This is not an instant process. We are a small, two-person hand craft, boutique business – Anna, who runs the admin side, and John, who hand makes all our products. You are therefore purchasing a unique, custom made product, different to any factory produced item.

Therefore please allow around 21 business days after payment has cleared (in our bank account, not just in the Paypal account) for the crafting of your hat. Depending on our workload at the time, hats can sometimes take up to one month to be made, particularly if we customise designs or order leathers in especially for that order. You can expect to be kept fully informed on the progress of your order. It is possible to arrange rush orders (shorter manufacturing time-frame) for an additional fee. For further queries please contact us.

Please let us know your preferred size or measurement once you have purchased.

Please note that the domestic postage charges listed apply only to VIC, ACT, NSW, SA & QLD, whereas a slightly higher postage charge applies to TAS, WA & NT. Please contact us regarding the postage charge to those states.

We highly recommend adding a tracking number to all international parcels, at a small additional cost ($7 to most countries). Some destination countries have limited tracking options available on parcels sent to them, for example Canada has no online tracking numbers available except for express courier airmail. In such cases we offer insurance or registered post as an additional, lower cost option. Please contact us for info. Please note that parcels without a tracking number cannot be searched for if lost or delayed.

We kindly request from all our buyers that they show us the same respect and politeness that we will offer them at all times. We are a serious seller as well as dedicated artists. It is helpful to us when questions and any issues are resolved in a cooperative and mutually beneficial manner.