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Product Description
We are an online retailer who specializes in a range of Gaming & Sport such as Mobile Game Controller Cable & Accessories and Sportwear & Accessories. We are committed to providing our customers with an efficient and friendly online shopping experience.
We appreciate your past and future business, and hope to see you shop online with us at BTGround. Our price may be not the lowest, but we are trying hard to offer you the best quality and service.
I am here and ready to assist you with any questions or concerns you might have before or after the purchase. Thank you very much!
Your order will be shipped within 1 business days ( Excluding Weekends and Public Holidays) after your payment clear. Orders placed before 7am (UTC +00.00) will be dispatched in the same day.
We ship to Paypal confirmed address ONLY. Please make sure your address in PayPal is matched with your shipping address before you pay.
For UK Shipping
All item(S) will be shipped by Royal Mail 1st Class or 2nd Class, item will be delivered within 1-5 business days in U.K.
Sellers are not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
For E.U & International
Europe & Ireland - Royal Mail Standard International Postage & International signed for, normally 4 - 8 business days. But not guaranteed, in some rare cases, it could take up to 8-15 business days.
USA, Canada & Rest of the World - Royal Mail Standard International Postage, normally take 10 - 15 working days, but not guaranteed.
If you want to get the item faster, you can consider using the Global Shipping Programme by eBay. International buyers are responsible for import duties taxes and customs fees.
We will post all items in the most appropriate packaging to ensure that they are not damaged on dispatch. Please allow 14 days maximum for delivery from the date of payment although we dispatched items mostly within one working day after payment is cleared.
We accept PayPal.
Payment is expected to receive within 48 hours after the item end.
Payment must be received within 3 Days from the date of purchase.
Please leave note in PayPal when making the payment if you have any special request (colors/size).
Orders will be processed instantly and dispatched in same day normally, so we do NOT accept any Email/Message note before or after you place orders.
All of our item comes with 30 days satisfaction guarantee & full one year warranty. |
Return Policy Returns are permitted and must be initiated by the buyer within 30 days from the date of purchase In order to return an item you must contact us to request a Return Merchandise Authorization Number (RMA).
All non-defective, undamaged products are subject to a 15% restocking fee (except where prohibited by law) if returned opened or in a non-factory sealed box. There is no restocking fee for damaged or defective products. Shipping and handling fees are absolutely non-refundable.
Your return must include the following or it will be rejected by our warehouse and returned back to you: -Original packaging. -All accessories. -User Manuals -etc.
Unexpired Return Merchandise Authorization (RMA) number for the correct product. This can be obtained by you either from our website or from our customer service people. | Warranty Policy We offers 30-day refund, and 1 year manufactured warranty on all products, Warranty period starts from the date of purchase. After 30 days from the date of purchase, all return can only be replaced by same item, unless this item is out of stock at that moment. buyer need pay the shipping fee. Warranty will be voided if the product is mishandled or physical damaged by customer. We will refuse back all the returns which are out of warranty. We are not responsible for any kind of compatible issues, or problems related to any specific software or games If item becomes defective within the warranty period listed in the auction, please contact us. Buyer will be responsible for shipping of the defective unit back. We will replace it with a brand new replacement. Shipping and handling fee is not refundable. |
If you have any questions, please feel free to email our service specialists 24 Hours a Day, 7 Days a Week. We will reply you ASAP. If no response within 24 Hours, please check the spam in your mail box.
Our goal is provide Top Level Customer Service to
make sure you are a happy buyer and have a pleasant shopping with us.
If you are happy with our item and service, please do leave us
feedback and 
rating. Please email us before leaving any or ratings, 
or 
feedback or open any dispute.
We understand the concerns and frustrations you might have, and will do our endeavor to resolve the issues. Please give us the opportunity to resolve any problem.To provide you with supreme service is our responsibility.
Our aim is to provide Top Level Customer Service, normally so we will try our best to solve any problem.
