Free
Shipping
2-5 business
days
Return
Policy
All returns/exchanges must be received within 30 days of purchase
of the merchandise. We have to be notified immediately upon receipt if there
are any damages or defects to the items so we can file a claim with
a shipping carrier. If we are not notified right away, we will not be able
to exchange the item or take it back for a refund. Merchandise must be in
original factory condition and original box and has to be packaged exactly as
manufacturer packed it. Please note: do
not fix or glue little parts without our authorization. We will not accept any
item back if it was glued or comes back to us without an original box. If items
are shipped to shipping carriers in the USA and the shipping carrier
then ships the items to customers in other countries, we will not be
responsible for any damages to the items.
Once the item is returned back to the warehouse a correct replacement unit
will be shipped out or store credit issued for the full amount of the order if
the correct unit is unavailable.
Unwanted Returns: Unwanted product returns will be subject to a 15% restocking
fee and the merchandise must be in unopened condition only.
Refused Delivery: Returns falling under this category will be treated as
Unwanted Returns, consequently they will be subject to a 15% restocking fee.
The customer will also be responsible for the return shipping cost incurred by
the action of refusing the delivery. A store credit will be issued
afterwards less 15% restocking fee of the value of the merchandise and less
shipping and handling fees both ways.
We have to be notified right away upon receipt if there is damage to the item
or it has a manufacturer defect so we can resolve this right away.