Here at MonogramSuccess, we have been specializing in Personalized Products for over 3 years. Customer Satisfactory is our main concern. We will fix, repair, exchange, or refund your money back if something goes wrong.
We accept payment by any of the following methods:
- PayPal or Any Major Credit Card Provider
Please pay as soon as possible after winning an auction, as that will allow us to post your item to you sooner!
We offer FREE shipping on all orders!
Once we receive your payment and desired personalization, we will begin to work on your order ASAP! Due to the fact that this is a personalized product, please allow up to 5 business days before your Necklace is able to be shipped. We work hard on all our products and want to make sure Your personalization comes out exactly the way you want it! A shipping notification with a tracking number will be emailed to you once your order has been shipped. We do not ship on weekends. Free Shipping only applies to all 50 states and Puerto Rico.
If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.
We stand behind our products. Our return policy states that items can be returned or exchanged within 30 days on the buyers expense. The package must be in the same condition it was received. Please be advised, if the item is shipped back to us in unprotected envelopes it will most likely arrive damaged. In that case the buyer will not be refunded for his return/exchange. If the item is received damaged, regardless if it is the shipping carriers fault, we will issue a full refund to the buyer and ship them a brand new Necklace on our expense. Your feedback is very important to us, if you have any other questions or concerns please feel free to contact us at any time.
During checkout, simply click in the "Note to Seller" box during the checkout process and provide us with your desired engraving. You are allowed to choose up to 10letters.
This Heart Silhouette with Inside Engraving is available in Sterling Silver Plated. You can choose up to 10characters. The chain length is 18" inches. Own yours today.