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ALL ITEMS MUST BE RETURNED NEW AND UNUSED, AND THE PACKAGING MUST BE WITH THE ITEM AND SEALED IF THE ITEM WAS SEALED, WE CAN NOT ACCEPT USED COSMETICS AND SKINCARE ITEMS THAT HAVE BEEN USED OR SAMPLED, THIS IS FOR HEALTH REASONS, AS THIS WOULD BE UNSANITARY, PLEASE KNOW YOUR SHADE WHEN PURCHASING, AS WE CAN NOT SHIP OUT ITEMS AND HAVE THEM TESTED AND RETURNED FOR ANOTHER SHADE OR REFUND. PLEASE ASK QUESTIONS, WE ARE ALWAYS HAPPY TO HELP AND CAN PROVIDE MORE PHOTOS IF NEEDED, AS WHAT YOU SEE IS WHAT YOU WILL RECEIVE. THANK YOU FOR YOUR VALUED BUSINESS.