We are launching this new store on eBay marketplace. We are a family run business and have
infrastructure to source the Himalayan salt products directly from Pakistan. We have our own processing
facilities to produce these products as per international standards.
We are offering promotional prices
on all the products to encourage more customers for our new store in this
marketplace.
Please feel free
to contact our team and allow us to serve your requirements.
Dear customers,
Please read the following payment policy.
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we accept the eBay specified payment methods. It includes card payments or PayPal payments.
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If you want to make payment via any other method, please contact us.
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Kindly beware that orders will be only despatched once the payment is fully cleared into our
account.
Dear Customers,
Our team is always happy to serve your orders, kindly consider the following whilst
placing your orders so you don’t have any delays;
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We process all the order as per the customer details given in the eBay system. Please understand
this is customer’s responsibility to provide us the correct Name, Address, contact
details and any other special instructions required for the order.
Failure to do so, may result in delays or lost items, unfortunately it will be your loss.
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All orders are in the processing state once the payment has been cleared to us, we normally
require one working day to process the order.
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If there are any discrepancies in the order, we will contact you and there might be some delays.
- Please understand during the bank holidays the processing time may change.
- Its customer’s responsibility to be present at the time of delivery if you think its not
possible, please advise before despatch so we can discuss and arrange alternate options with
you.
Dear customers,
Please read these points carefully regarding our despatch policy, if you have any
questions please contact us before placing your orders. We believe that you understand and agree to
these policy points when placing an order with us.
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We offer different types of courier services; these services vary in prices and delivery times
based on the delivery postcode. Please check the postage price, courier service and delivery
time using eBay Postage and Payments section on the item listing page. If you have any questions
please contact us.
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We offer free delivery on most of the items in our shop but this does not apply for all the
delivery locations. This is mainly for the UK Mainland. If your postcode is outside the UK
mainland areas, you will be charged additional charges. Please contact us if you are not sure
about the exact charges.
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Delivery time for the order is as per the courier service and delivery postcode. Normally the UK
mainland orders are delivered in 3-4 working days. Although its earlier than that but it’s a
tentative time. For orders outside UK mainland please contact us for delivery time as it depends
on delivery postcode.
- Once the items are despatched, Courier have complete control over the delivery process, please
understand during this transition we are in the same boat as you, we can only check the item
tracking to find out its location. In case, the item does not arrive in 7-10 working days,
please contact us and we will escalate the matter with courier to investigate it.
- Please understand this is customer’s responsibility to be present at the time of delivery,
Failure to do so may end up the item is kept at the destination depot for 2 days, in this case
its customer’s responsibility to collect the item from the depot.
- In case, you have any issues about your availability at the delivery time, please contact us as
soon as possible and we can help.
Dear Customers,
In case of an event that item parts are missing or broken then we may have to send
you the replacement, kindly consider the following for replacement policy.
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Please contact us immediately if the item is broken or have missing parts, we can help to send
you the replacement item or parts depending on the requirements.
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We may ask for evidence like a picture, so we can escalate the matter with relevant stakeholders
to address the issue in future.
Dear Customers,
We appreciate that sometimes we have situations where we end up returning items.
Please understand the following return policy points to help both parties.
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Please contact us immediately in case of any faulty items or missing parts, we will respond in
24-48 hours to resolve the matter.
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All the return items must be in re-sellable condition with original packaging. This should be
agreed with us before despatching the items back to us, we may be able to resolve the matter
positively and you may not need to return the items.
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Please send the items as tracked service, its customer’s responsibility to make sure that items
arrive back to us complete and unbroken.
Dear customers,
Please consider the following points regarding the purchase of Himalayan salt
because it’s a naturally sourced product.
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All the natural Himalayan salt products are handcrafted, they will have irregular shape and not
a single item will match the other one.
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Salt stones have groves and veins, this is the natural texture, you may find these
characteristics in the salt products. We quality test the items so please understand they are
not broken items. Due to this fragile nature of the salt, during the machine crafting, edges are
not evenly smooth.
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Salt stones extracted from various mountain ranges they have different colour and shades of
pink, orange and red. The pictures show on the screen are only for demo purposes. Although they
are taken from the real products.
- All the salt items are sold as per weight not per size.
- Himalayan salt sometimes pool depends on the weather conditions and placement of the items, in
this situation please wipe the lamp and keep it under the dry indoor conditions and it will
settle down in 2-3 days.
- Salt products are edible in nature as this salt itself is edible.
Dear Customers,
Our support team is based in UK, we would be happy to help anytime, kindly consider
the following when contacting us.
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We try our best to reply back your queries as soon as possible but for the safe side we advise
customers to expect a reply back in 1-2 working days.
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We are starting our new store on eBay and we would be grateful to have our customer’s positive
review and suggestion regarding our services and products.
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It would be very kind to give us the opportunity to resolve the matter directly with us before
escalating to any external stakeholders.
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