ABOUT US

We accept payments via eBay.  Buy with confidence, you are 100% covered eBay Money Back Guarantee. 

SHIPPING

We ship most orders within 1-3 business days after payment clears. Please make sure to provide the correct shipping address through eBay, as we are unable to change it once the order has been placed. We do not accept P.O. Boxes, so please provide a physical address when placing your order. We currently don't accept international shipments.

We always use the fastest shipping provider available. However, please note that some large or oversize items may be required to be shipped via ground and may take up to 10 days to reach you once marked as shipped. We do our part and ship on time but sometimes orders may experience delays due to external factors like weather and postal traffic that are beyond our control. Please be patient. If any question regarding any delays receiving your order please first contact the carrier using the tracking number provided to you.

Unless otherwise specified on the listing, we offer free shipping on all products to the lower 48 states. Please be sure to read the listing details carefully to ensure that you understand any applicable shipping policies.

Once your order has been shipped, you will receive a notification to the email address on file, along with tracking information if available. 

RETURNS

We offer a 30-day free return policy on most items, unless otherwise specified on the listing. This policy applies in the following cases:

- You receive a defective or damaged item
- You receive the wrong item
- You receive duplicate items
- You refuse delivery due to damage to the item or its packaging
- The item is missing
- The shipment is lost

If your order arrives incorrect or the package is damaged in result of a carrier company, you must notify us within 3 days of receipt. If you need to return an item for any of the reasons listed above, please contact us to receive a Merchant Authorization Number (RMA#) and a return shipping label. We will do our best to make the return process as easy and seamless as possible.

Defective items will be credited only after matching the serial number with the one in our records. We are aware of all fraud cases and have all the items details in our records. If there is a quality issue or malfunction with the product, we strongly suggest you to contact the original manufacturer.

Please note that our return policy does not apply in cases of "buyer's remorse" or other reasons not listed above. Any requests for return for reasons other than those listed above under our return policy will be subject to a 30% restocking fee and the following terms:
- Buyer will be responsible for paying the return shipping costs.
- Any item needed to be returned must be securely packaged, insured and shipped with tracking for safety. We cannot be responsible for lost damaged packages. We carefully inspect returned items upon receipt before any possible refunds, credits, or exchanges.
- The cost of the original shipping is not refundable.

Personalized products or made to order products are not be eligible for a refund, so please be sure to read the listing details carefully.

Seasonal items (e.g. New Years, Valentine's, Easter, Mother's Day, Father's Day, Halloween, Thanksgiving, Christmas items) may be returned up to 7 days prior to the Holiday, as long as they are in their original condition (unused with tags and in its original package).

We want you to be completely satisfied with your purchase, so please be sure to check the product listing, specifications, dimensions, etc. before making your purchase.

PAYMENT

We accept PayPal.

CONTACT US

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CUSTOMER SATISFACTION

Customer Satisfaction is our TOP priority!  We will try our best to resolve all issues so please before leaving any negative feedback, message us with your concerns. We promise we can make you happy if you give us a fair chance. We would like to make your purchase experience as positive as possible. We look forward to your POSITIVE feedback and constructive comments. 

If you have any issues or concerns, please don't hesitate to contact us. Our customer service team is available during business hours (M-F 9am - 6pm ET) and will be happy to assist you.

Thank you for shopping with us!