It is unpleasant but it is necessary to give explanations about it, it is better for us and for you:
Almost all the negative or neutral feedback that a seller receives, is not up to him attributable, but to the courier service or Post logistic. We deliver to the sorting center day by day. This is our job and we do it well. For this I remind gentlemen who leave negative or neutral feednacks that it is forbidden by law to leave them, and I reserve the right to report them criminal for defamation and prosecution for damages, my right under the EU law.
As already said, I prefer dialogue and I am always willing to solve the problem.
We sellers are the first to look for the satisfaction of our buyers.
In the Christmas period and during other holidays or for reasons of force majeure such as national emergencies, it is normal for us may be delays, unfortunately also considerable!
In addition to sending orders on time, we have no power to intervene if should be a delay during the post-shipment phases.
I invite these people, not very empathetic, DO NOT shop in ours shop, it's better for both sides!
THANKS FOR YOUR ATTENTION!