FAQ’s

How long can you ship the product?

·      We will ship orders 1-3 days once payment has been confirmed.

·      We use FedEx for express shipping. In any case the DHL Express shipping is cheaper. We will use DHL Express. 

Shipping Duration

·      Standard Mail - Delivery will take 20-30 Days (sometimes much faster) depending on the country of destination. 

·      Express Shipping – 3-7 days once dispatched. 

 Do you provide tracking number?

·      Yes, we will send tracking number once available.

·      Kindly give 3-5 days for the tracking number to update.

 What are the shipping options and shipping rate?

·      We use standard mail and express shipping. Shipping rates will be shown upon checkout. For multiple item purchase kindly request for an Invoice so we can give shipping discounts.

Who will shoulder customs duties?

·      Buyers are responsible for any customs obligations in the receiving country if there’s any.

·      Please note that we will not be held liable for delays due to customs inspections in the receiving country and we will not issue any refund due to customs delay.

·      Note that we need to put the value of the parcel for customs declaration. If you have any special request kindly send us a message first before placing your order. 

Warranty and Refund

·       Please let us know immediately if you received damage products. Please note that we will not replace any products that damage during installation. Just send us a message and we will try to attend to your concerns immediately.

·       In any case that there will be order cancellation request (wrong order, double order) as long as the items are not yet ship. We will process the refund less 20% of the total order amount.

·       In case the items was already shipped out.

o   Customer must ship back the item/s at customer's expense, once the return items is received. We will process the refund.

o   We will process refund less the 10% processing fees and shipping fee.

o   We will not refund any shipping cost incurred in the orders once ship out. 

·       We will not issue any refund due to customs delay.

·       Let us know if your order don't arrive after 30 days. We will coordinate with selected courier regarding the status of your orders.