UK Mainland Shipping:
- Orders placed before 4pm will be shipped on the same working day (Monday to Friday), excluding public holidays.
UK Shipping Options:
- UK Standard Tracked (Royal Mail): 2-3 Working Days
- UK Next Day Delivery (DPD Next Working Day)
UK Mainland Delivery Restrictions:
- Note: UK Next Day Delivery might not be guaranteed in specific postal codes: AB37-8, AB55-6, DD8-11, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH19-44, PH49-50, ZE, BT, IM, JE, GY, TR21-25. Express delivery to these locations is facilitated by Royal Mail and may require an additional day.
International Delivery:
- International orders are processed, packed, and shipped on the same working day before 4pm (Monday-Friday), excluding public holidays.
- We offer both standard and express delivery options worldwide.
Estimated International Delivery Times:
- Europe Standard Tracked (Royal Mail): 3-5 business days
- Rest of World Tracked (Royal Mail): 6-7 business days
- Express Europe (Delivered By DHL): 1-2 business days
- Express Rest of World (Delivered by DHL): 2-5 business days
- Express USA (Delivered by DHL): 2 Business days
Returns Policy:
- Our priority is ensuring customer satisfaction. If you are unsatisfied with the product or have had a change of heart, we offer free UK returns for a full refund, provided:
- A return request is initiated within 60 days of the items being delivered.
- The item remains unused and in a saleable condition.
- All items are returned in their original packaging and boxes.
- Refunds are typically processed within 7 days of receiving the returned item.
- Please note that returns with adhesive tape applied to the shoe box will not be accepted.
- International customers are responsible for the return shipping costs.
Your Feedback Matters:
- We value your feedback as it mirrors our commitment to exceptional service.
- If, however, you find any reason for discontent, please reach out to us. We are dedicated to resolving any concerns.
- Our response time to your emails is within 24 hours.