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For your security and convenience, we only accept payments via PayPal with a confirmed address. You can use all majority credit/debit cards. Once your payment has been received, we will send you confirmation email and your purchase will be sent with a VAT invoice. All our listings require immediate payment.

We run an automated ordering system so please ensure your correct shipping address is selected on the PayPal / eBay checkout as we can only send to the address that comes through. This is an eBay policy.

Once we receive an order you have time to cancel the order until 4pm. You will need to send cancellation request by eBay on your order page. Please do NOT send eBay messages to cancel your order as it might not be read on time. Therefore, you will receive the order and will need to refuse the delivery for a return or accept the item and return it back to us on your own cost.

• For Home Delivery, we use Royal Mail for our domestic and International parcel deliveries.
• Most orders are with you within 1-3 working days.
• We dispatch all orders same day of receiving cleared funds (Monday to Friday) by 4.45pm.

Domestic Parcel Deliveries

Royal Mail 24:

All deliveries are made by courier and will provide delivery confirmation. The courier will try and deliver the item twice before returning the item to us. Please ensure someone is present to receive the parcel. Should the item be returned to us we will have to charge for re-delivery. You will not be provided tracking number to track the parcel journey. Majority of parcels will be delivered next working day in some cases Item will be delivered within 1-2 days.

Royal Mail 24 Tracked:

All deliveries are made by courier and will require a signature. The courier will try and deliver the item twice before returning the item to us. Please ensure someone is present to sign for the item. Should the item be returned to us we will have to charge for re-delivery. You will be provided tracking number to track the parcel journey. Majority of parcels will be delivered next working day in some cases Item will be delivered within 1-2 days.

Other 24 Hour Delivery:

An express delivery (next day guaranteed) option is available for domestic parcel deliveries. If your order is placed before 4pm (Monday to Friday), items will be sent the same day and delivered next day by 5pm (for some out of areas postcodes, deliveries might take slightly longer). We use DHL, DPD, TNT or other express courier which are fully tracked and guaranteed for the next day (Monday-Friday). Please contact us before purchase if you cannot see this option on postage options.

Royal Mail 48:

All deliveries are made by courier and will provide delivery confirmation. The courier will try and deliver the item twice before returning the item to us. Please ensure someone is present to receive the parcel. Should the item be returned to us we will have to charge for re-delivery. You will not be provided tracking number to track the parcel journey. Majority of parcels will be delivered within 48 hours, in some cases parcels will be delivered within 2-3 days.

Royal Mail 48 Tracked:

All deliveries are made by courier and will require a signature. The courier will try and deliver the item twice before returning the item to us. Please ensure someone is present to sign for the item. Should the item be returned to us we will have to charge for re-delivery. You will be provided tracking number to track the parcel journey. Majority of parcels will be delivered within 48 hours, in some cases parcels will be delivered within 2-3 days.

Special Delivery (Next Day Guaranteed):

An express delivery (next day guaranteed) option is available for domestic parcel deliveries. If your order is placed before 4pm (Monday to Friday), items will be sent the same day and delivered next day by 1pm (for some out of areas postcodes, deliveries might take slightly longer).

Special Delivery - (Saturday Guaranteed):

An express delivery (next day guaranteed) option is available for domestic parcel deliveries. If your order is placed before 4pm on Friday, items will be sent the same day and delivered on Saturday by 1pm (for some out of areas postcodes, deliveries might take slightly longer). This postage option has extra surcharge, please contact us before purchase.

International Parcel Deliveries

Royal Mail International Standard:

All deliveries are made by courier and will NOT require signature, however, provide delivery confirmation. The courier will try and deliver the item twice before returning the item to us. Please ensure someone is present to accept the delivery. Should the item be returned to us we will have to charge for re-delivery. You will NOT be provided tracking number to track the parcel journey. Majority of parcels will be delivered within 3-10 days, in some cases and some locations parcels will be delivered within 14 days.
PLEASE NOTE: If you would like a secure delivery please choose Royal Mail International Signed or Royal Mail International Tracked delivery service. You will have those options on item page and will be able to choose the delivery type.

Royal Mail International Signed:

All deliveries are made by courier and will require a signature. The courier will try and deliver the item twice before returning the item to us. Please ensure someone is present to accept the delivery. Should the item be returned to us we will have to charge for re-delivery. You will be provided tracking number, however, you will not be able to track the parcel journey. You will only see despatch and delivery confirmation. Majority of parcels will be delivered within 3-10 days, in some cases and some locations parcels will be delivered within 14 days.

Royal Mail International Tracked:

All deliveries are made by courier and will require a signature. The courier will try and deliver the item twice before returning the item to us. Please ensure someone is present to accept the delivery. Should the item be returned to us we will have to charge for re-delivery. You will be provided tracking number to track the parcel journey. Majority of parcels will be delivered within 3-10 days, in some cases and some locations parcels will be delivered within 14 days.

Special Option:

If you would like to receive the order quicker or by other courier than we list, please contact us. We can quote you for shipping by other couriers such as TNT, DHL, Fedex, DPD etc.

PLEASE NOTE: We run an automated ordering system so please ensure your correct shipping address is selected on the PayPal / eBay checkout as we can only send to the address that comes through. This is an eBay policy.

For orders cancelled after despatch you must follow our returns procedure. You are responsible for both the outgoing and return postage costs. If you would like to cancel your order before despatch you will need to do so by cancellation request link on eBay. Please do not send messages to cancel the order as it might be read after despatch.
We promise we'll do everything we can to ensure you receive your order within the time-frame specified. Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.
All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it, bearing in mind the points below. All claims for missing items must be made within 28 days of the date of your order.

What do I do if I have not received my delivery?

Please send a message via eBay messages and we'll get back to you quickly with a response and tracking information (if available).

How much does delivery cost and how long will it take?

All of our listings have free delivery to UK mainland addresses and use our standard Royal Mail 24 or Royal Mail 48 delivery service. Please note that we do not dispatch orders on weekends.

What happens if I'm not at home to accept delivery?

If you are not available to sign for your delivery, the courier will leave a card to advise that delivery has been attempted. To re-arrange delivery or arrange to collect the parcel, please follow the instructions on the card.

All returns must be postmarked within 30 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags, packaging and labels attached.

Returns Process

To return an item, please use eBay messages or open a return request through eBay. After receiving our confirmation place the item securely in its original packaging and include your proof of purchase or in some cases the return label provided and mail to us.

Please note, you will be responsible for all return shipping charges unless we accept and agree liability for the return costs prior to posting the item. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return/exchange/return or exchange. Please allow at least 2 days from the receipt of your item to process your return/exchange/return or exchange. We will notify you by eBay message when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:
Items being used, fitted to try or changed of original condition will not be accepted for a refund or exchange.
For defective, damaged products or for any reason receive what appears to be incorrect, please contact us by eBay message to arrange a refund or exchange. We will respond within one full working day.

Questions

If you have any questions concerning our return policy, please contact us by eBay messages or by phone.

Our return address:
Insuppa Auto Spare Parts
Bournemouth International Airport
Unit 3 Brackley Close
Christchurch
Bh23 6SE

All the products we sell have a minimum of 24 months or 20,000 miles (whichever comes first) warranty (unless otherwise stated), in the very unlikely event that you have a problem with any product you have purchased from us, then please contact us via eBay messages.

If Goods become faulty during the period of the Warranty for reasons unconnected with your acts, omissions or misuse of the Goods, you must notify us in writing via eBay messages including a description of the fault and return such Goods to us. Such Goods shall be returned to the manufacturer for review and testing. Based on the manufacturers' opinion, we will repair, (or at our sole option) replace such Goods with the same or superior Goods, without charge or not provide any of the aforementioned. The manufacturer's opinion shall be final and binding and we shall have no further liability to you. If Goods become faulty after expiry of the Warranty, and you request that we replace such Goods, then we shall charge our then standard list price for such replacement.
Your sole remedy in respect of a failure of the Goods to comply with the Warranty is as set out in the Warranty Conditions.

We will be afforded reasonable opportunity and facilities to investigate any claims made under the Warranty and you will if so requested in writing by us promptly return any Goods the subject of any claim and any packing materials securely packed and carriage paid to us for examination.

We will have no liability with regard to any claim in respect of which you have not complied with the claims procedures in the Warranty Conditions.

The above warranty is given by us subject to us having no liability in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of the Goods, incorrect fitting of the Goods by you and/or a third party, abnormal working conditions, failure to follow our and/or the Goods' manufacturers' instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.

Insuppa Auto Spare Parts will not arrange collection or pay postage costs for the product. All items for the warranty procedure must be sent back by the customer.

Insuppa Auto Spare Parts

Insuppa Auto Spare Parts is a UK based company specialised in distribution of auto spare parts of the world’s prime auto part suppliers on a global scale with the full responsibility in procurement, shipping, sales and marketing and after sales service.

Insuppa Auto Spare Parts fulfil all needs of its clients completely and on a timely basis with the knowhow it has built up since it was established and the comprehension knowledge of the sectors standards. The perfectionist approach in product quality, high service availability for 24/7, principle of business follow-up, reliability and the good reputation which has gained strength as a result of customer satisfaction are the most striking components of Insuppa Auto Spare Parts’ success.

Insuppa Auto Spare Parts is presently capable of supplying all demands for auto parts from the gear box to turbo hoses in a wide range. All our products manufactured in accordance with ISO 9001:2008 quality standards.

We offer competitive prices as we source products directly from manufacturers. We are also distributor of many brands.
Please contact us for Wholesale.

Customer satisfaction is of the utmost importance to us.