Condition and Item Notes

Very Good

The book is not new and has been read, but it is in excellent condition. There is no apparent damage to the cover. The dust jacket (if applicable) is included for hardcovers. There are no missing or damaged pages, creases, or tears, and no or very limited underlining/highlighting of text or writing in the margins. It may have minimal identifying marks on the inside cover and very minimal wear and tear. 

General

Ships in 1-2 Business Days. We care as much about your item as you do, so each item is carefully packaged to ensure safe delivery. We typically ship within 1-2 business days (excluding weekends & holidays) from when your payment clears, then expect your order to arrive in 2-14 business days.

I have changed my mind and would like to cancel/make changes to my order.

We believe in providing our customers with an ultra-speedy service. All our systems are fully automated to ensure this is achieved, so orders are transferred for processing within minutes. Because of this, it is vital to double-check your order before it?s submitted to eBay. If you request to cancel through eBay within 30 minutes of placing your order, we will do our best to cancel. However, it is not guaranteed.

Contact us

We can be contacted anytime through eBay messages if you have questions, comments, or product requests. We typically respond within 24 hours and do our best to help you! Likewise, we encourage our customers to contact us with any questions or concerns! We want to be sure you are satisfied with your purchase.

How long should I expect customer service will take to respond to my inquiries?

We aim to respond to all customers within 24-48 hours (Monday ? Friday)

Payment

eBay manages all payment options: credit and debit cards; Apple Pay; Google Pay; and PayPal, as well as other locally accepted forms of payment, depending on the listing.

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Shipping

OOPS! My Address is wrong. Can I update my shipping address after I place an order?

Very sorry to hear that! Unfortunately, due to EBays policy, we must ship to that address once an order is placed. So please confirm that you have selected the correct address before placing your order.

What do I do if I haven?t received my order?

Rarely, but sometimes shipments through the postal carrier can get delayed. So rest assured, we have you covered.

Here is what to do: While we aim to deliver your order within the specified time frame, transit delays outside our control can occur. Because of this, we ask that you allow the following time before contacting us about your late order(s): At Least 15 days for Orders delivered within the US and At Least 25 days for Orders delivered outside the US. If you do not receive your order in the time frame specified here, please contact us, and we will do our best to resolve the issue as soon as possible. Likewise, if your order is delayed or lost in the post, we will do our best to provide a suitable resolution.

USAFO?s Policies Are As Follows:

We carefully grade our items, so you should expect to receive the item in the condition we have stated in our listing; please see the 'Condition' section. Please do not expect anything beyond what is said in our listings.

New Items: Guaranteed to be in new condition and their original packaging. Used Items: Please see our description in each listing for details regarding particular items.

Please remember that we match items based on the UPC/ISBN and use eBay catalog photos. Therefore, the item you receive may not exactly match the image but will contain the same content.

How quickly will I receive my item:

For items shipped within the continental United States, expect your item to typically arrive within 2-14 business days from when you place your order. For items shipped outside the U.S., expect your item to arrive within 12-25 business days typically. Occasionally, orders are delayed a little longer.

Can you tell me more about a particular item?

All of the information that we have about a particular item is listed on the eBay page. We cannot provide additional information or guarantee that you will receive anything besides what is described in our listing. Carefully reading the item?s description details should answer most questions that you may have.

Will I receive the exact item pictured on eBay?

The images supplied on our listings are intended as a guide only. The item pictured on eBay is often a stock/catalog photo, meaning we did not take the picture. With this in mind, we cannot guarantee that you will receive the exact cover shown. You should receive the item described in our listing, but the cover could vary.

Do you collect sales tax?

Ebay collects sales tax for items as state and local authorities require. 

Will you accept lower amounts/offers for your items?

No. I am sorry, all our prices are fixed unless you see a make offer button. 

Contact Us with your Feedback!

If you have any issues with your order or the service you have received from USAFO, please message us (through eBay) before leaving any feedback or opening a case. We will do our best to resolve any problem for you, so there should be no reason to leave non-positive feedback or open a case.

Convenient, HassleFree Returns

To receive a Full Refund:

• Items must be returned in original condition, ideally in the original packaging.
• Buyer pays return shipping for domestic Returns.
• A Return must be authorized by first contacting us. Then we will provide you with a shipping address and specific instructions for mailing the item back.
• Please do not refuse the item when you receive it. Also, do not mark the item as ?Return to Sender.?
• Items must be sent back with the RMA number that we assign to each return ? for our reference.
• United States Return requests must be within 30 days of receipt of the item. Items must be mailed within five business days of return approval being sent.
• International Return requests must be within 14 days of receipt of the item. Items must be mailed within five business days of receiving the return approval. Buyer pays return shipping for International Returns.
• Any other item must be returned in the same condition as we sent them with their original packaging and accessories included with the return.
• If any items are returned to us in worse condition than when we sent them, we reserve the right to refund less than the total purchase amount.

Again, to return an item: You MUST contact us before returning the item. Any unauthorized returns will not be accepted. Please get in touch with us so we can provide a return address and an RMA#.

What do I do if I haven?t received my order?

If you haven?t received your order after the delivery date stated in your confirmation email, please get in touch with us, and we will research the item?s status/location. We will then diligently work to find the best solution.

What do I do if I receive a faulty product or the wrong item?

We aim to deliver quality products to all of our customers. However, if a customer is shipped a faulty item or an incorrect title, we will assist our customers with convenient & free returns or take other steps to remedy the mistake.

All items must be returned to us in the same condition as they were received. I.E., New items must still be sealed (if they originally were).

If, upon inspection, your order contains a material fault or you received an incorrect item, please contact us before returning the item. We will assist our customers with convenient & free returns or take other steps to remedy the mistake.

. To ensure a speedy resolution, please enclose the following in your correspondence:

• Your eBay order number
• Images of the faults/defects and ISBN/UPC of the incorrectly received item.
• Explanation of what you received vs. what you expected to receive.

If we request you to return your order, please do so within 5 business days after we approve the return and provide you with an RMA #.

What do I do if I receive a damaged item?

If your order arrives damaged, please accept our apologies. To investigate the issue promptly, please contact us within 5 business days of receipt. Please ensure you provide us with your order number and images of the damaged item:

• Images must depict the damage you are discussing.
• The images you send must also include pictures of the item's packaging.

If we request you to return your order, please do so within 5 business days after we approve the return. USAFO is not responsible for items returned without our prior consent & a proper RMA # assigned.

USAFO.