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GENERAL INFORMATION

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Do you have any questions? Please message us before purchasing the item and we will respond to you in 24 hours or less.

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A great customer experience every time

Customer satisfaction is our highest priority. If you have any issues please contact us via eBay messages and allow us to resolve the issue before leaving feedback. We will respond to you in 24 hours or less.

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Sometimes items may have minor wear. Generally all used items are tested and working. We only sell authentic merchandise, never anything fake.

Sometimes there may be small imperfections and we do our best to photograph and note down for you any issues we notice. If you are especially concerned about any minor wear and tear there could be with an item, please message us before purchasing and we would be happy to check further or take better photos. In most cases items are tested and working before being sold. If an item has not been tested or is just for parts/repair that will be very clearly noted at the very top of the items description and/or in the items title. If we see that a set contains a replacement piece (for example, a replacement audio/video cable) we do our best to clearly state that at the top of the items description.

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Shipping Details

Your item will begin shipping to you within 2 business days after your order has been placed. We always choose the most appropriate and affordable shipping option available with Canada Post. Estimated shipping time and shipping cost is listed on the page. Very small orders (in terms of size or price) shipping within Canada may not include tracking. Generally all large orders (in terms of size or price) shipping within Canada include tracking. Orders shipping to the USA or internationally will ALWAYS include tracking. Shipping to the USA and internationally may be somewhat expensive as items always have tracking and have to pass through customs at the border. Items almost always ship out via Canada Post. If you are international then Canada Post will hand off the package to your national carrier (such as United States Postal Service in the USA for example). We cannot ship items out on weekends or on holidays because the post office is closed.

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All sales are online shipping via eBay only

We do not have a physical retail store and we are unable to meet you in person.

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All sales are final

We don’t accept returns except in rare circumstances. Please make sure you are 100% sure you want the item before purchasing, and please review all photos (up to 12) and ask any questions before buying.

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Conduct

Please be polite. Users who are very rude or who are suspected of abusing eBay’s policies will be blocked from future purchases at our store.

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Thank you for choosing JawDrop AweShop!