-Payment-

·         We are PayPal verified.

·         Please note your shipping address must match your PayPal address, once you complete the checkout process we will not be able to amend or cancel the order. If you want to change the shipping address please change it before making the payment as we cannot change the shipping address later.

·         Immediate payment is required.

·         If payment is not received within 24 hours, we reserve the right to void the transaction and file “Non-Paying Bidders” report with eBay.

 

-Delivery Information-

-UK Orders

·         All orders before 3:00 PM Monday to Friday will be dispatched the same day via Royal Mail. All orders purchased on weekends are usually dispatched on the next working day. We also offer express services - Next working day delivery service.

·         All orders with free postage should arrive within 2 to 5 working days after dispatch, but please allow up to 7 working days.

-International Orders

·         All items purchased from worldwide customers are dispatched via Royal Mail Airmail service. Most purchases should arrive with 7 to 14 working days after dispatch.

·         We also offer International Tracked & Signed For service which is a expedited service. Most Purchases usually take 5-12 working days after dispatch.

·         Therefore, if for any reason you do not receive your order please contact our sales team via eBay messaging system and we will investigate the matter as soon as possible.

 

-Return Policy-

·         If you are not completely satisfied with your purchase for any reason, we will gladly accept returns of packages within 30 days of the sale date and issue a refund minus shipping fee within resalable condition. Before opening a case please contact us immediately via eBay messaging system. We will endeavour to arrive at your satisfaction.

·         In the case that you receive a faulty item, please return this to us within 7 working days after the day on which you received the item for an exchange ('Working Day' means all days other than Saturdays, Sundays and public holidays). If the item is no longer available we will issue a full refund.

·         If you have just simply changed your mind and feel you need to return the item then you must return it within 7 working days for a full refund. The item must be in a re-sellable condition i.e. the item must be unused and the packaging must still be intact. We reserve the right to inspect the goods and verify any fault(s) and/or any damage. All costs incurred in returning the item will be the sole responsibility of the buyer. With postage free items we will deduct postal charges and selling fees from the refund amount which varies with each item.

·         To process returns quicker, please attach a note within the package including your; full name, eBay user ID and reason for return. Please send your returns (preferably by a postal service that will provide proof of delivery)

 

-Feedback-

·         Customer Support & Service is our Top Priority and we aim for 100% customer satisfaction! Positive Feedback is very important to us.

·         We request that you please contact us BEFORE you give us Neutral or Negative feedback, so that we can satisfactorily address any problem.

·         We always leave feedback and ask that you return the Favour.

Cases:

·         We aim for 100% customer satisfaction! Please Contact us by eBay Massage and await our reply before opening any case or return in the Resolution Centre.