Listing Details:

Microsoft Surface Laptop 4 13.5" Touchscreen Notebook - 2256 x 1504 - AMD Ryzen 5 4680U Hexa-core (6 Core) - 16 GB Total RAM - 256 GB SSD - AMD Chip - Windows 10 - AMD Radeon Graphics - PixelSense - Front Camera/Webcam - IEEE - Hexa-core (6 Core) - Factory Refurb

Surface Laptop 4

TFL Dealz has been selling on eBay since 2014 and we guarantee your satisfaction.
Check out our generous returns policy, and feel free to contact us with any questions.

SHIPPING

• Please note that once an order ships, we cannot change the delivery address, nor set this up for a hold at the shipping company for pickup, nor cancel the order. If the shipment is refused by the customer or otherwise returned to us, it will be considered a non-defective return and the customer will be responsible for the costs as detailed in our Return Policy.
• Freight delivery appointments may be required for oversized or heavy items.
• TFLDealz is not responsible for any customs, duties, and/or taxes for international shipments and we do not mark merchandise values below value or mark items as "gifts" as US and International government regulations prohibit such behavior.
• Please check with the product manufacturer to find out their international warranty terms if you remove your product from the USA.
• TFLDealz is not responsible for any shipping issues, defects or damage to an item if it is moved locally, or out of the country after having been delivered within the USA (regardless if the item was shipped to a family member, or any type of forwarder, and regardless if a delivery signature was captured or not).
• We ship Monday through Friday, so any order placed over the weekend will ship the next business day.
• We will hold International orders (including orders shipping to US territories) for 72 hours to insure payment is cleared.

RETURNS

• Please contact our Support team if you have any issues with your order and we'll work with you to ensure your satisfaction so we can earn your 5-star review.
• You may return most products for a refund during the first 30 days from the invoice date (excluding shipping and handling charges). You must return the product in its original or equivalent packaging that was shipped to you, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment.
• For non-defective returns, the customer is responsible for their original and return shipping costs. Items that qualified for free shipping that are being returned will have our standard shipping charges deducted from the refund. The return shipping cost (the cost to send an item back to us) is not refundable.
• Please note that once an order ships, we cannot change the delivery address, nor set this up for a hold at the shipping company for pickup, nor cancel the order. If the shipment is refused by the customer or otherwise returned to us, it will be considered a non-defective return and the customer will be responsible for all the costs as noted above.
• If a defective product was purchased from TFLDealz and the manufacturer Warranty applies, you will need to contact the manufacturer first for assistance. Please contact us if you need help working with the manufacturer, or to request an RMA to return the item back to us.
• If the manufacturer is unable to assist, and you are outside of the 30-Day return window, please contact our Customer Service Department to arrange for shipment to our repair center. Just as is required when shipping an item to the manufacturer for warranty, the customer is responsible for shipping the item to us. We will ship the repaired item back to the customer at our expense.
• Your invoice contains the product part number and serial number that was shipped to you. Product that is returned that contains a tampered, damaged, incomplete or missing serial number will not be accepted for return. WE VERIFY ALL SERIAL NUMBERS AGAINST OUR INVOICE AND SHIP RECORDS.
• If we cannot reproduce the reason for a defective return, the customer will be responsible for all shipping costs.
• A pre-paid return label will be emailed to the customer when the RMA for a defective return is approved.
• Returned product must be complete, in original boxes and packaging materials and contain all software, accessories, and blank warranty cards provided at time of original purchase. Customer will be charged the replacement cost of missing, damaged, or altered products and accessories
• Software, ink and toner may be returned only if the factory seal remains intact and is subject to the remainder of this policy.
• Refunds to be processed to your account a few days after TFLDealz receives your authorized return.
• If a product has been removed from the United States, after delivery within the country, regardless if this was via a family member, or any type of forwarder, our return policy is no longer valid and the manufacturer warranty will be void. If there is an issue and the item must be returned to us, you are responsible for returning the product to the original ship to address within the United States as noted on the order. At that point, TFLDealz will provide a shipping return label as appropriate. We will not be responsible for any duties, taxes or other fees related to such a return.
• Product returned without an RMA number will be charged the return shipping fee.
• All returns must be postmarked within 9 days of the shipping label being issued to be considered within the return policy, or TFLDealz will charge the return shipping fee.