Domestic (UK Mainland)
- Items are dispatched within 2 working days of cleared payment.
- All courier despatched items require a signature on delivery.
- Failed attempts of delivery will incur in items being returned to us XUK and the buyer will be responsible for any additional charges.
- Our free delivery is for all UK mainland customers only. Delivery charges will apply to all customers living in remote areas in the UK (Northern Ireland, and Southern Ireland | All BT and AB postcodes listed below:
AB31 to AB56* - BT1 to BT97* - CA4 to CA10 - CA16 to CA27 - CA95 to CA99 - DG1 to DG2 - DG3 to DG9* - DG10 to DG16 - DL13 to DL13 - FK17 to FK21* - G63* - G83 to G84 - HS1 to HS9* - IM1 to IM99* - IV1 to IV63* - KA26 - KA27 to KA28* - KW1 to KW17* - LA2 - LA6 - LA8 - LA10 to LA23 - NE18 to NE20 - NE47 to NE49 - NE61 to NE71 - PA20 to PA78* - PA80 - PH10 to PH19 - PH20 to PH99* - SA19 - SA31 to SA48 - SA61 to SA73 - TR21 to TR25 - TS12 - YO21 to YO22 - ZE1 to ZE3*.
If you would like an accurate delivery charge to any of the areas mentioned above, you will need to contact us via eBay messenger with your full postal address and we will respond back with a delivery quote before you purchase the item.
International
- We ask all our customers within Europe to check with the local authorities if you need to pay any customs, duties, and taxes when you export any goods from the UK to your country.
- At XENONZ UK we are not liable to pay any customs duties and taxes when the goods arrive in your country.
Shipping confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
Damaged Goods
XENONZ UK LTD. (XUK) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.Please save all packaging materials and damaged goods before filing a claim.You (the customer) will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
