eBay

Product Information

All of our products are authentic and come from trusted sources. Sometimes things go wrong and products get damaged, that is where we come in. A lot of the products we sell are imperfectly perfect meaning they might have a little imperfection here or there but what is inside is perfect. And we all know it is what is on the inside that counts, right?

Every product we sell is carefully checked by one of our team, cleaned and then sanitised ready for sale.

You will see that every product is listed with a condition next to it. Here is some guidance as to what you can expect when you receive your item;

New - No need to expand here, you will receive a lovely brand new product.

Missing Box - You will not receive the original box with this product.

Imperfect Box - The box has some dinks, scratches, rips, scuffs or stains.

Imperfect Container - The container has some dinks, scuffs or stains on the bottle, label or pump top.

Missing Pump - The pump/spray top is missing from the bottle but the product can still be used if you unscrew it. Or, you could use a pump from a previous or similar product.

Missing Lid - The lid has gone AWOL. This includes caps and tops, but the product will always be unopened or have some kind of seal.

Damaged Lid - The lid will be cracked or might have a little piece missing. The lid will be secured for shipping.

Small Amount Missing - A small amount of the product has escaped! The maximum amount that will have leaked is 15% of the total volume, usually a lot less.

If you are still feeling a little unsure and want to find out more about our products please get in touch via eBay messages.

Together we can transform the world of beauty, one imperfection at a time.

Packaging

This item may not be in its original packaging. 

Due to the original box having been damaged or in poor condition it may be packed and sent in a white padded envelope or brown cardboard box. We will however try and send the original box on every occasion. Each product listing will state if the original packaging is included or not.

Shipping

UK Shipping
We aim to have our items dispatched within 1 working day (Monday - Friday *excluding public holidays). We use Royal Mail 48 as standard but also offer tracked services for our more premium items (to UK mainland only).

Shipping Information:
- Items under 2kg are shipped via Royal Mail on a tracked 48 hour service.
- This includes orders to Northern Ireland, Highlands and UK Islands.
- Orders are normally dispatched within 24 hours of orders being placed (Monday to Friday).
- Tracking will be e-mailed to you and uploaded to your my eBay when the item has shipped.

USA Shipping
We aim to have our items dispatched within 1 working day (Monday - Friday *excluding public holidays). We use USPS First Class mail as standard but also offer USPS Priority Mail tracked services for our heavier and more premium items.

Shipping Information:
- Items under 1lb are shipped via USPS First Class Mail with partial tracking. 
- Items over 1lb are shipped via USPS Priority Mail with full tracking. 
- Orders are normally dispatched within 24 hours of orders being placed (Monday to Friday).
- Tracking will be e-mailed to you and uploaded to your my eBay when the item has shipped.

Questions

We can be contacted through eBay's messaging service. We will be happy to help with any problems or questions you have.

Please allow up to 24 hours for a response (Monday to Friday) and 48 hours at weekends. We will respond as quickly as we can!

About Us