How do I use my wax melts? The majority of our wax melts are small enough to place piece(s) directly into your wax, melt burner from the package. However, some of our wax melts are larger and require you to break them into pieces before use. This can easily be accomplished by using a butter knife to remove pieces from the wax, melt or tart. We also offer a handy wax melt cutting tool for sale in our store.
Is my wax melt burner hot enough? We recommend only using electric wax melters with a minimum of a 25 W bulb. Tea light wax melters that use a small candle to heat them, do not get hot enough to melt the wax or allow for the scent to throw.
What waxes do we use? All of our waxes are a custom, premium soy wax blend, made by us an exclusive to our brand.
Why does my candle/wax melts have a white coating? “Frosting” is a natural occurrence in 100% soy wax. All soy waxes frost to some degree and is a sign that you are indeed burning or melting 100% natural soy wax. In no way does frosting affect the way your candle burns or smells.
How much fragrance can I expect? All of our candles are made with premium in-house custom fragrance blends exclusive to our brand. Because of our premium usage of both waxes and fragrance oils, we are able to use high loads of fragrance oil to deliver you a maximum sent throw.
Why does my item look different than pictured? Viewing items across different types of media can present colors differently. All of our products are handcrafted in small batches. Due to this, there can be slight color and placement variations from the original photos. We do our best to keep everything as close as possible but the beauty of these candles and wax melts is that no two are exactly the same.
Why is my item packaged different than pictured? Packaging used at the time of our photos can become unavailable or out of stock. The packaging you receive will always be of a comparable, high-quality substitution.
My candle arrived damaged or I have a concern about my order? Please review our shipping and refund policy. Please contact us. Customer service is our top priority and we try our very best to respond within 1 business day of receiving an email Monday-Friday.