We hope you love your new purchase. However, we understand that sometimes products may need to be returned. Whether your item has developed a fault, or is damaged, or you’ve simply just changed your mind, we’re here to help.

• Change of mind

Please note that returns due to a change of mind (e.g. remorse purchases) need to be returned within 30 days of when you receive the item. In addition, the item needs to be in its original packaging with all contents (if applicable) for the return to be authorised.

If you wish to return your item within 30 days of purchase, due to a change of mind, please contact us via eBay messages. Our customer service team will send you the returns address with all the necessary details which you will need to include in order to return the item.

Please note: The buyer is responsible for the return postage costs.

• Item is not as described in the listing/ arrives damaged/ is malfunctioning or is missing parts

Please contact our customer service team via eBay messages within 7 days of your purchase to inform us about any problems related to your purchase. Our customer service team will provide you with detailed information regarding how to return your item for a refund. Please note: The buyer would be required to keep proof of postage when returning the item/s.

• Refunds

As soon as we receive your item back at our premises, we will inspect it and allocate your details for a refund.

We aim to complete your refund within 48 hours of receiving your parcel. However, during busy periods we may experience backlog in processing your refund, nonetheless we will always refund you within 6 working days of receiving the returned item, as per eBay managed returns regulations.