eBay

Payment

-We provide 12 months warranty in UK to our products.
-Return shipping is to be paid by the Buyer.We will refund or replace, upon receipt of the item in its original condition and packaging with all components and accessories included.
-All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number, specific reason for the return, and your eBay ID.

Delivery details

Our location in the UK
Orders processed within 24-48 hours of payment verification.

1.We only ship to confirmed Ebay addresses. Your eBay address MUST MATCH your Shipping address.

2.Service Transit Time is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.

3.If you have not received your shipment within Delivery time from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply.

Delivery Time:
United Kingdom is about 2~3 working days .
Other North America and Western Euro countries is about 3~7 working days.

Eastern Europe, South America, Africa and the Middle East is up to 5~10working days.

Shipping Damage
Any item that receives damage during transit should be reported by eBay message within one business day. Please save all packing materials as we will have the carrier recollect the package and send you a new one at our expense.

Terms of sales

· We maintain high standards of excellence and strive for 100% customer satisfaction !Feedback is very important to us. We request that you contact us immediately BEFORE you give us neutral or negative feedback, so that we can satisfactorily address your concerns.It is impossible to address issues if we do not know about them !

· 6 months Manufacturer's Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.

· Defective items Must Be reported and returned to us within the warranty period. You must tell us what the defect is and give us your eBay ID. We do not repair or replace items with an expired warranty.

· For a free copy of the warranty, please message to us.You agree to all of the above-listed policies upon bidding on and winning this auction!

- Unconditional Return within 30 Days---we will provide exchange or refund (Buyer's choice) for the defective product or dissatisfied purchase which reported within 30 days.

- 1 Years Factory Warranty---we provide 1 years factory warranty from the date of purchase

- UK/DE Return Address---If this unit fault, you can send it back to our UK/DE Address for warranty, please contact us to ask RMA-Number(Example: GRSRAASCNxxxxxxxxxxxx) and UK/DE Address before you send it back.

- We will email a picture to show you the complete return info, you need print out it and glue on the outer parcel, and Please ensure that the RMA number is clearly marked on the parcel, as our returns team will be easily able to identify your parcel.

- If this unit fault, please contact us to ask RMA-Number and Address before you send it back.

- We suggest that ask professional to install products and ask them to test it first before installation, please contact us when installing issue happened. However, we are not responsible for installing or uninstalling.

- Damage or missing components---Our products are all brand new and double checked before sending out.

Please check the package before the courier leaves. If you receive a broken item or missing part, please keep the original package and email the photos to us within 5 days. we will send components to you or arrange exchange.

- Customer is responsible for the return shipping fee; we will pay for sending the item back to customer.

- Warranty will be voided as of:

(1) Damage caused by: Undue wear & tear, dirt, misused, improper installation or operation, neglect, accident.

(2) Any damages caused by improper packaging when buyers return the item to us.

(3) If the item was disassembled or repaired by unauthorized person.

About us

Our Brand BroGoTek has been a family owned and operated, car-audio-installation and retail business since 2008. Also, we have been a top-rated eBay seller since 2008.

We guarantee you can feel secure in your purchase! We are Authorized On-Line Retailers for the brands we sell. Only products purchased through Authorized Retailers are fully covered under the manufacturer’s warranty programs. You are protected from receiving grey-market, damaged, or altered products that may be available at other stores or websites.

In addition to our experienced sales and customer service team, Volunteer Audio has MECP (Mobile Electronics Certified Professional) technicians and installers on staff to assist you with technical questions.

Whether you are a first-time customer, or one of our many returning friends, we are committed to providing 100% satisfaction in products and service.

Thanks for shopping with us!

Contact us

-We are professional OEM electronic products supplier, we will bring you more surprise starting from Car Radio Stereo.

-Please send us message via the eBay message.We will reply to you ASAP.
If you don’t get respone within 1-2 business days,please check your My Messages’ on ebay,in case your email provider has an overly-aggressive spam filter blocking eBay message.Please contact us again.