Why Buy From Us!

Just a few reasons why shopping with us makes sense...

• No Hassle 30 day Return Policy. If you are not completely satisfied, simply return your item for a full refund. If you purchase after November 15th, we extend our return deadline to January 15th of the following year.
• Amazing and friendly Customer Service. Remember the times where you would send and email and actually get a response? We still do that! Reach out to us about anything and we will do our best to give you a quick and accurate answer. Go ahead, give us a try!
• Free Ground Shipping. We include free ground shipping on everything we sell. Unfortunately, this applies only to the United States.
• Custom Gift Box Included. We make giving easy! Our beautiful signature gift box is complimentary and included with every* purchase.
• American Owned Company! We have been doing business here in Medina, Ohio, USA since 2008 and would love to have you as one of our cherished customers.
• Over 10,000 items to choose from. We feature a growing list of jewelry items for every occasion. You won't find a better and more meaningful collection anywhere.
• 100% Quality Guarantee. We stand behind the quality of all our items. Each is hand selected for beauty, durability and value.
• 100% Satisfaction Guarantee. We want you to be completely happy with your purchase. If you aren't, return it for a full refund.

How to buy from us!

To make your purchase as simple and easy as possible, please refer to the store policies listed below.
After completing a Buy It Now purchase, you have two check-out options:

• Check-Out Now! Click the Pay Now button at the top of this listing to immediately proceed with our checkout and payment process. Please note that the Pay Now button is ONLY available after winning an auction or completing a Buy It Now purchase.


• Check-Out Later If you do not choose to Check-Out now, you will be notified by eBay via e-mail that you have made a purchase. There is no need to contact us to arrange payment. We will automatically send you an e-mail within three hours of an auction closing. Our message will contain a link to our simple and secure checkout system, where you will be able to quickly and conveniently pay for your purchase.
  
  You may also continue purchasing additional items from our auctions or eBay store. You have 1 day from the end of the first purchase to add additional items to your order. Make sure all of your auctions have ended prior to checking out. All of your purchases will be consolidated into one checkout!

Shipping
We use USPS, UPS and FedEx to deliver your item to you and in most cases, your items will ship out the next business day. We currently ship only to the United States, but will soon ship Worldwide. For Delivery to the United States, our rates are as follows.

Continental U.S. (Lower 48 States)

Alaska and Hawaii

Canada and Mexico (Customs fees and import duties are not included)

International (Customs fees and import duties are not included)

Returns
We offer a 30 day return policy. If you purchase after November 15th, we allow returns until January 15th of the following year. All items must be returned in new condition and cannot show signs of wear or have been altered in any way. For all returns, we suggest that you insure your package for the full purchase price and ship with a carrier that can track your package. If you have any questions, please feel free to contact us. We are always happy to help!

Returns and exchanges can be sent to..

The Black Bow, Returns and Exchanges, 3593 Medina Rd, Suite 159, Medina, Ohio 44256

*Our Gift Box
Our Custom Black Bow Gift box is included with almost everything we sell. The only exceptions are watches and Ed Hardy branded items. In those cases, the items are packaged in their own custom, branded gift box. In every case, your item will be expertly presented and ready to give.