The photos are part of the description you will get what you see in the photos - nothing more, nothing less. If an accessory is not shown assume it is NOT included. Eg, accessories such as remote control/ speaker covers/ cables etc.
The condition of an item is as photographed - we take photos of items from all angles so study the photos carefully.
As our items are used we are unsure if any accessories are missing from when the item was new.
Returns are NOT accepted on items that are described as faulty or untested due to unauthorised repairs.
If an item is to be returned the buyer will pay return shipping. A refund will be issued after the item has been inspected.
We do NOT pack orders on weekends. We dispatch orders within 5 working days, we are very busy and our items are large and heavy which require a big packing job that can take up to an hour, some times longer. This is not Amazon where a small item will be slipped in to an envelope and dispatched the same day.
Some items sent in more than one box such as a pair of speakers may arrive at different days, usually a few days later.
We try to include power leads but not always as the metal part of the plug increases the risk of damage especially when there is less space in the box. Also when shipping outside the UK we do not include power leads as it will have the wrong plug. Kettle power leads and 2 pin leads are available on ebay very cheap if you don't already have them in your home.
If you are not happy with your purchase contact us in the first instance so we can resolve or arrange a return, leaving negative feedback does not resolve any thing.
Allow us up to 48 hours to respond to messages we get a lot of messages.