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All our products are stored in our European warehouse for which orders placed before 1.00PM GMT are shipped the very next day (or day after), and delivered within the next 3 to 5 working days to any place in the continental European Union.
*Deliveries to remote places in the European Union like Malta, Cyprus, Ireland, or outside of the EU like Iceland or Norway, etc might take longer, and cost more than indicated in the listings description, eBay doesn’t see the difference between European countries like Germany or Asiatic part of Russia, and set one shipping charge to all of them. Please contact us to evaluate shipping costs to your place.
Buyers who live outside of the European Union, please note that you will face customs duties and taxes when the parcel arrives in your country. As a buyer you are responsible to pay any custom duties, and taxes imposed by your government. We are not responsible for customs duties in the buyer's country, and cannot pay it. Please take this into account when making a purchase with us.
For any order which shipping cost cannot be calculated at the time of checkout, we will calculate the shipping cost after the order has been placed. We will then contact you via eBay messaging system, and ask you to pay the balance between the real shipping cost and the charge you have already paid.
We take unprecedented measures to guarantee your things arrive securely and in place. Every product goes through a stringent checking process before it is shipped to guarantee that the product reaches you unharmed.
The Grey Eagle Shop accepts eBay payments, PayPal, credit/debit cards and bank transfers.
On eBay listings we accept eBay payments, if you choose to use other payment methods please get in touch with us. Please be aware that if your card issuer does not authorise payment, Grey Eagle Shop will not be liable for any resulting non-acceptance of the order or any resulting delivery delay. We also reserve the right to request further proof of identification and age on any order placed using a debit/credit card.
For all online purchases you can return items through Grey Eagle Shop areas or by calling our Customer Care Center within 30 days after the purchase date without giving a reason for that as long as the purchased item is returned in unused condition.
In order to start the returning process, please contact us via details provided in the listings description, and provide all necessary information regarding the transaction including: name and surname of the buyer, date of the transaction, name of the purchased item, payment method, delivery address, so we can identify the transaction and start returning process.
When preparing your item(s) to be returned please safely pack them in an original cartoon/box, including documentation, manuals, warranty card, and so on. Returns that don't meet these conditions might be liable to a restocking charge.
Restocking Fee Unless denied by law, a 10% restocking expense might be charged for all items when the original seal on the item has been broken.
We are not in charge of lost or harmed packages.
Missing Item or Damaged Product Fee Extra expenses will be charged for any item missing the original box, bundling material, substance, accessories, and/or manuals (i.e. any item not in "sellable" condition).
Future Changes We are fully entitled to change these terms whenever we wish to do so, the changes will be presented on this page, and different areas we consider proper with the goal that you know about the set of accepted rules of our administration. We save and are qualified for all rights to adjust, modify, change or overhaul these terms at any given time, so please check back from time to time.
The buyer is entitled to return purchased items in unused/unopened condition within 30 days of receipt of the product, unless the items was delivered significantly not as described.
Currently Grey Eagle Shop accepts both PayPal and credit and debit cards. In every transaction all credit/debit card details are securely encrypted, and at the time of the order you will be asked to authorise payment.