We accept PayPal, as well as all major credit and debit cards.

SKYWISH dispatches all items within two days of receiving orders. You will be notified of any delays or cancellations.

Items are shipped via UPS, ParcelForce, MyHermes, and Royal Mail signed-for services, with tracking numbers provided Assistance is available through eBay message service if items are delayed or lost.

International items are shipped via UPS, DPD, and Royal Mail international signed-for delivery.

Lost items are not classified until 15 working days have passed from the dispatch date. Replacement items or refunds are available after this period.

Items are dispatched within 3 working days of cleared payment, with most items shipped the next working day. Expedited paid items are dispatched within 1-2 working days, depending on availability.

Failed deliveries returned to us incur a re-delivery charge at the full cost of the original shipping. Buyers are responsible for contacting us to trace returned items.

Refunds are available within 14 days of delivery for unopened and unused items. Non-faulty items returned after this period may incur a restocking fee.

All products come with a manufacturer warranty of 1 or 2 years, starting from the date of purchase. Product registration may be required. Contact us for warranty assistance.

Defective items will be tested upon return. A full refund will be issued for defective items. If no defect is found or if damage is due to buyer error, a fee may be deducted from the refund.

Buyers are responsible for return postage for change-of-mind returns. Items returned with broken seals, missing accessories, or physical damage may be rejected or charged restocking fees.

Software/games and beauty products with broken security seals are non-refundable.

These policies do not affect your statutory rights.