I bought this brand new a year ago and only used it for a few months. I have since then factory reset it. It is in great condition. I never even opened the 16GB memory upgrade. Included is the mouse and keyboard that came with it, as well as the display cable, HDMI cable and ethernet cable. Everything works as expected. I don't know much about computers so I took a picture of the label on the box and hopefully that will answer any questions.