What You Need to Know
If you have a question & it relates to:
(a) Discounts or deals on either price or shipping
(b) When is it getting posted?
(c) When do I find out the tracking?
(d) When will it arrive?
(e) Can I pick it up?; or
(f) I want to cancel my bid or win
the answer is here. Please do not message these questions as the answers are here, below for your benefit.
This is an auction: It is not a Buy It Now (BIN) listing.
Want it now? That’s a BIN. Then add + 30% to the auction price. Shipping price remains the same. A BIN requires a re-listing and may attract new bidders. If this isn’t possible, eg: I can’t get to Post Office in time, I will let you know. Handling period applies as usual.
Shipping is $11 (small Parcel Post satchel, Aust Post). I do not make money on shipping. You pay what I pay. If the invoice is more than I spent, I will give you a refund of the excess at around the time of the tracking update. No letter rates.
Shipping address: I only ship to your address shown on ebay.
Combined shipping invoice: Please advise which specific items you want combined by the time the earliest item ends. Combined items must end within 7 calendar days of each other.
Combined shipping payment: If you want combined shipping, do not pay for the items individually. Wait for the combined invoice. If you pay invoices individually, I will always refund the excess shipping around the time I do the tracking update.
Handling period: Factor in the handling period. This
starts when payment is made and ends at midnight on the day the item should be
posted (the due out time). Mine is up to 2 BD.
Tracking: Tracking will be updated
by midnight on the final BD of the handling period. There is no need to
ask for tracking to be sent and I do not email tracking numbers. The system
will automatically display your tracking number. To review the progress of the
item click on the tracking number in your Orders section. Aust Post also
provides an estimated delivery time.
Has it been sent yet?
"Yes" if it’s after the due out time & you see a tracking number.
"No" if the system shows no tracking. If there is no tracking &
it’s before the due out time, there is no issue & no need to ask any
question. If there is no tracking & it’s after the due out time, please get
in touch.
If Aust Post has taken your parcel off
course? Please get in touch.
Express Post: Please request this before the auction ends. Subject to being able to provide this to you, eg: being able to get to Post Office in time, I will issue the updated invoice so you can pay it. Handling period applies as usual. I cannot change an invoice or shipping once it has been paid.
Discounts: Everyday low prices & low margins mean no discounts, no volume discounts & no best price requests. Pricing is firm. There will be no offers sent or accepted on this item. Use “Best Offer” where available.
Pick ups: No try ons, no pick ups, no meet ups, no coffee.
Non payers: Failure to pay is a violation of the Abusive Buyer Policy. Non payment is reported, no exceptions & the buyer is blocked. Non payment is recorded on the buyer's account. Buyers with excessive unpaid cancellations may have limits imposed by eBay and/or lose their buying privileges.
Retraction for wrong amount: Bid retraction due to “Entered wrong amount” requires entry of the correct amount. I report & block everyone who misuses this retraction on a weekly basis.
Abuse of the returns process: Abusers of the returns process, will be reported & blocked. Change of mind is not “not as described”.
Exchange, credits or holds? Not available.
Faulty item? Occasionally it happens. No discounts but please arrange a return & refund through the ebay claim system.
Communication: I don’t carry a cell phone around with me & I check into ebay probably once a day, late in the day. Happy Bidding!