Shipping

Sorry, our items are NOT available for pick-up.

Please note that all standard deliveries will be despatched from our warehouse within 1-2 days from lodgement of your order. Standard deliveries are sent out via Australia Post direct to residential or business addresses.

Under normal conditions, delivery will take between 3-5 working days after dispatch, depending on your location. Remote areas will required longer delivery time. If you are given a tracking number, please use it to track the delivery status of your order.

We currently dispatch only to addresses within Australia.

If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.

Returns

We accept returns. Please contact our customer service team immediately if:

• You changed your mind and wish to request a return
• Your product was damaged during transit
• You wish to make a warranty claim for any product you have purchase

Please note that you must comply with all returns instructions provided to you via your registered email address. All returns must be directed through Customer Service.

Please do not return or post items before obtaining instructions from us. If you do, there is a risk that your returned item may not be identifiable and accepted.

 

Applicable freight fees will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product. This also applies to orders cancelled while in transit.