Warranty
All products are offered with manufacturer warranty – see individual product details
Returns
Before returning items to us, please contact us via eBay Messages. You will be issued with a returns number which must be clearly marked on the returns parcel. A copy of your invoice/receipt should be enclosed to help us identify your returned order.
Any item may be returned to us, undamaged and unused, and in original condition with all packaging, within 7 working days of receipt. The cost of the goods will be refunded to you when we are in receipt of the returned goods, as per the distance selling regulations:
The Distance Selling Regulations (DSR) 2000 cover purchases made where there is no direct contact between vendor and consumer. It does not apply to items bought for business, fairs, exhibitions or showroom use.
Under these regulations you can cancel your order from the moment your order is received until seven working days after the goods are received.
You do not need to give a reason for cancellation or return (but to improve our service and products we would like to know why the item is unsatisfactory) - just e-mail us with your wish to cancel/return in accordance with the DSR 2000.
Once the goods have been sent you will need to arrange and pay for the return delivery. We suggest insuring the goods against loss or damage and retaining a proof of postage receipt (free from the Post Office). The goods must be unused and be received in the original condition including all accessories, packaging etc.
A refund of all monies including the initial postage and packing charges will be made upon receipt of the returned goods and within 30 days of cancellation. However, if the goods are not returned at your cost, we will arrange for a courier to collect them. The cost of this collection will be deducted from your refund.
Under the distance selling regulations, paragraph 3.49, if you choose an express delivery service at checkout (e.g. Special Delivery or Courier service) we will be unable to refund the extra charge you had paid for this service once we have carried out your instruction.
Returning an item outside the 7 working day period:
If you wish to return an unused item after the 7-working-day period please contact us - we may be able to offer a partial refund.
