Payment
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Paypal is our preferred payment method. It is the quickest and easiest payment method, and insures safety for both buyer and seller.
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If you would rather pay by credit or debit card, please give us a call on 01239 683 175 (Mon-Fri 9am-5pm) and we can take payment over the phone. Unfortunately we are only able to accept PayPal for overseas orders.
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All payments should be made within 5 days of purchasing an item. If payment is not received within 5 days, the order will be cancelled and a non-payment dispute opened. If you have a problem with payment please let us know asap, we may be able to help.
Shipping
We always aim for same day despatch on all orders received and paid before 2pm, Monday to Friday.
All orders received during weekends and bank holidays will be despatched the next working day.
For UK orders, we use Royal Mail 1st class for the majority of shipments. For higher value or heavy items, we use MyHermes for economy shipping or an alternative courier for express deliveries.
If you require express shipping, please contact us for a quote. To speed up this process please provide your postcode, and the item(s) you would like to order.
For overseas orders, we typically use Royal Mail Airmail, or courier shipping for high value bulky items.
Postage times:
Typically Royal Mail 1st class will arrive within 3 working days. However please allow 7 working days before contacting us if your order has not arrived.
Economy courier deliveries typically take 3-5 working days. Express courier varies, depending on the service used.
Shipments to Europe are normally received within 7 working days, but can vary depending on the destination country, and load on the postal system. Please allow 20 working days before contacting us if there is a problem.
Shipments to the rest of the world can take 7-14 days, depending on the destination country. Please allow 20 working days before contacting us with an issue.
