Dispatch Time
We aim to dispatch orders with courier company or with Royal Mail if payment received before 2pm.
Please note that during sale or busy periods delivery can take 5-7 working days.If orders are placed at a weekend or on an English bank holiday, they will be treated as if they were received the morning of the next working day.
Missed Deliveries
Carrier Delivery: If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card. You can get in touch with the carrier directly for a new delivery appointment during working hours at a suitable date.
If your order has passed the scheduled delivery date, please get in touch. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.
Postal Delivery: If you are not at home for a postal delivery or your order cannot be delivered, a card with collection details will be left for you. In most cases, you can collect your order from the Postal Delivery Office where it is being held and you may be able to arrange a redelivery.
If your order is being delivered by the postal service and you have not received it 5 days after dispatch, please get in touch with us.
Please note that during sale or busy periods delivery can take 5-7 working days.If orders are placed at a weekend or on an English bank holiday, they will be treated as if they were received the morning of the next working day.
Missed Deliveries
Carrier Delivery: If you are not at home when the carrier attempts to deliver your order, the carrier will leave a card. You can get in touch with the carrier directly for a new delivery appointment during working hours at a suitable date.
If your order has passed the scheduled delivery date, please get in touch. We will investigate with the appropriate carrier and strive to deliver your order as soon as possible.
Postal Delivery: If you are not at home for a postal delivery or your order cannot be delivered, a card with collection details will be left for you. In most cases, you can collect your order from the Postal Delivery Office where it is being held and you may be able to arrange a redelivery.
If your order is being delivered by the postal service and you have not received it 5 days after dispatch, please get in touch with us.