We only accept PayPal on eBay, this means you can rest assured your order will be with you ASAP after your purchase. For your security we will only dispatch your order to the address you provide us via PayPal. PAYPAL Payments over eBay can only be accepted by PayPal. However PayPal Accepts Credit or Debit cards without creating an account. We accept all major cards including Visa, Visa Debit, Mastercard, Electron, Switch & Solo. Can I order over the telephone? If you prefer to speak to someone about your order, you can call us. Building Plastics is open from 8am until 5.00pm Monday to Friday. Please note: eBay do not allow us to make transactions outside of eBay.
Collection Important Information regarding Receiving your order Checking Your Delivery - PLEASE READ CAREFULLY If the courier will not wait for you to check for damages, please clearly sign has Damaged on the paperwork. Please do not arrange any labour until your materials are on site as we will not compensate you for your builder's time in the unlikely event of a late delivery Storing your products prior to use Notifying us of shortages If you have any queries regarding delivery, please do not hesitate to contact.
Collection is Free of charge, please choose Collect in store and we will have it ready for you to collect.
Please note that you must check the condition and number of packages before you sign for them. The reason for this is that once your goods have been signed for as being "received in good condition", claims for damages are not covered by the carrier's insurance company and claims for damages will not be honoured.
Please notify us with 48 Hours of receiving your goods of any damages that was not visible on receiving the order after signing as damaged. Any damages reported after 48 hours will not be honoured and will be deemed as being damaged whilst in your care.
In the unlikely event that your order as arrived damaged please clearly sign as "damaged" or refuse the delivery. We will then be able to send out replacements quickly. If the driver does not wait for you check the order, please expect the worst and clearly sign as damaged.
We send all products wrapped in protective packaging to avoid damage. We would always advise that any type of PVC guttering or PVC products is stored in a cool place out of direct sunlight to avoid damage due to heat build-up within the packaging. Any extrusions (lengths of product) should be stored horizontally and supported along the whole length of the product.
We check and double check all orders before they leave our warehouse although sometimes we do make mistakes, if you are short any items in your order please notify us within 48 hours of receiving your order. We will then investigate and send the missing items out asap. Our warehouse as CCTV cameras so we can pin point where the mistake has been made and get it rectified very quickly.
We want our customers to shop with confidence, and be totally satisfied with the products that we sell. So, we offer a returns policy for those rare occasions when our products don't meet a customers expectation. If you have received faulty products, incorrect parts, or simply changed your mind about the purchase, then return the order to us. We will issue a refund or an exchange if preferred. Requesting a Refund or Exchange Return Requests should be submitted within 30 days from receipt of goods and must be done through the Returns systems of eBay's Resolution Centre, or eBay Messages. Return using Resolution Centre We suggest you use the Returns process under eBay's Resolution Centre, as this makes the handling of returns even more efficient. It means all communication will be tracked, so you can view our responses, the current status and see what the next steps are at any time. This should be used for orders requiring a refund and paid for using PayPal. See Return using eBay Messages below for the return of all other orders. Go to My eBay Return using eBay Messages If the Resolution Centre can't be used, then eBay Messages should be. This allows all messages to be logged in eBay, so there is no risk of emails not being received. Go to My eBay Further Information Our Returns policy is in accordance with the Distance Selling Regulations (2000). The eBay help pages offer more information about the Distance Selling Regulations and how to go about returning an eBay purchase. Bespoke Items Bespoke items and goods made to the customers specification, such as polycarbonate sheets, are non–refundable, unless wrongly supplied or faulty. Conditions of Return Return Requests should be submitted within 30 days from receipt of the goods We are happy to exchange goods for an alternative. Please contact us as soon as possible, with the exact details of what you require to change it to, along with the returned products. What Happens If... You received wrong or faulty products Please accept our apologies and let us know using eBay Messages (explained below). We'll send replacement parts as soon as we're informed and may provide packaging / postage for the return of the incorrect items. You ordered wrongly or changed your mind We will issue a refund on receipt of returned goods, or provide an exchange if preferred. Before Returning the Goods Read this Returns Policy fully, so that you understand the process and the requirements. Returns Address Returns Department Building Plastics (Wales)Ltd Unit 1, Block E Penmaen Industrial Estate Pontllanfraith South Wales NP12 2DQ Returns should be sent to the above address with the Sales Record Number and Unique Identification Number (if through Resolution Centre).
Click 'Won' or 'Purchase History' from left-hand menu
Click 'More actions' on the right hand side
Select 'Return this item'
Choose Reason from drop-down menu
Enter additional information in box provided
Click 'Continue'
Note the Unique Identification Number given
We then contact you through the Resolution Centre to say what happens next
You must include the Unique Identification Number and Sales Record Number (found on delivery invoice) when you return the goods. Once we have received the goods back, and the return is complete, the refund will be issued as quickly as possible, through your PayPal account (within 7 working days).
Click 'Won' or 'Purchase History' from left-hand menu
Click 'Contact seller' alongside the item on the right hand side
Click the radio button 'No, I want to contact the seller' and continue
Select 'Returns' as the topic
Enter reason for return and what is wanted in box provided
Click 'Send'
We then contact you to say what happens next
You must include the Unique Identification Number and Sales Record Number (found on delivery invoice) when you return the goods. Once we have received the goods back, and the return is complete, the refund will be issued as quickly as possible, through your PayPal account (within 7 working days).
Goods must be received by us within 45 days of order being delivered
Goods should be returned in re-saleable condition, with all original packaging and protective bags, however small
Returns requests should be issued as described above, telephone requests are not acceptable
If incorrect or faulty parts were supplied then we shall cover the cost of return postage
Bespoke items and goods made to the customers specification are non–refundable, unless wrongly supplied or faulty
Misuse or poor care of goods prior to return may result in reduction of refund amount
Returned goods should be sent using the most economical Recorded method (often 2nd Class Recorded Signed For)
Exchanging Goods
You can contact us at any time through the following methods Our telephone line are open Monday - Friday 8am to 5pm and Saturday 8am to 12pm