Delivery

We'll do everything we can to ensure as speedy and efficient delivery as possible. We aim to dispatch orders within one working day, 99% orders placed before 2pm Monday to Friday will be despatched that same day. Orders placed after 2pm will be despatched the next working day. For example, if you place your order after 2pm on a Friday or over the weekend, we'll despatch it the following Monday.

 

Orders Delayed / Missing in Transit

We promise we'll do everything we can to ensure you receive your order within the timeframe specified.

We work with our couriers who have a 98% accuracy for their next day and 3–5-day service. Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier, and we cannot be held responsible for such delays. All parcels are fully insured and if your parcel is lost or delayed, let us know and we'll act quickly to locate it.

 

 Returns

We understand that sometimes you'll need to return items to us, and we've made this easy, fast, and simple. We want you to love our products as much as we do, so if it doesn’t fit, you’ve had a change of heart, if it’s faulty or you just aren’t feeling it. No worries! We believe returns should be easy. It is not possible to exchange an item, we advise you to return the item for a refund and reorder. Buyer Pays return postage cost.

 

We will issue refund all items which:

- Are returned to us within 30 days of receipt.

- Are returned to us in original condition, with their original packaging and with the labels attached.

- Used items are non-returnable and due to the hygiene reasons underwear are non-returnable.

Your statutory rights are not affected.

 

 Contact Us

Please use the eBay messaging service to contact us. We aim to reply all messages same/next working day (Mon-Fri) excluding public holidays.