Payment Information Payment options for all listings.Payments are expected prior to dispatch of items. We accept PayPal but please note that PayPal allows us to accept credit card transactions too. Should you have any questions or wish to discuss alternative payment options, please Contact us and we will do our best to accommodate you. ![](https://www.art-deco-emporium.co.uk/ebay/payment_credentials.jpg) ![](https://www.art-deco-emporium.co.uk/image/payments.gif)
Shipping Information ![](https://www.art-deco-emporium.co.uk/ebay/postage.jpg)
We take pride in shipping faster than the majority of sellers.99% of orders placed before 3pm are shipped same day even custom built All orders are carefully packed to ensure it reaches you in excellent condition. Free shipping is via Royal Mail 'MailMark' second class (business tracked) to UK buyers and arrives to your door in about 2-5 business days. Overseas takes about 6-14 via Royal Mail Airmail / International mail. Please make sure the Ship-To address you type during checkout is correct. We are not responsible for any wrong or undeliverable addresses. Express Shipping methods are available at checkout for most items. Please note that your order and any information within your order cannot be changed or canceled if the order status has been marked as shipped. We understand sometimes you may want to cancel your order or you may change your mind; therefore, if you receive items that you do not want, you can return them for an exchange or refund - please refer to our Return Policy for procedures. However, if there is a problem, please email us from within eBay messaging.
Returns Policy Buy With Confidence At the Art Deco Emporium. we try to ensure you are completely happy with your purchase experience,however we accept that despite all our best efforts sometimes items can get damaged in transit or quite simply you,the buyer, may change your mind. We request you contact us within fourteen days from time of receipt of any intentionto return an item to us. Please use the eBay resolution facility to open a case requesting an item return and provideas much detail as possible. We will then supply full instruction on how to proceed and where to return the item.The item must be returned within sixteen days of opening a return case. This gives you a total of thirty days in totalto open a case and return an item. Should the item prove to be faulty we will reimburse all reasonable return costsprovided the item is in our possession within the thirty days, thereafter it will be at our discretion.If you simply change your mind and wish to return the item then you must bear the return postage cost.Please ensure the item is in the same condition as you received it. In the case of damage in transit, provide as much detailas possible including photographs of packaging to assist us in making an insurance claim against the shipping company.In all cases, for whatever the reason, we will return the full item cost including your original postage and packaging paid.We do not charge any restocking fees or penalties. Refunded monies will be via the same method as your original payment andwill be processed within two working days of receipt of the returned item.
We have thousands of POSITIVE FEEDBACK and we will not be satisfied if ONE customer is unhappy!!
FAQ's - Does Art Deco Emporium. have a physical store? Can I pick up the order in person?
- We do not have a physical store; only online shopping is offered. Orders can not be picked up in person; all orders are transacted online and shipped by mail.
- Where is my order posted from?
- All orders are shipping from Caerphilly, South Wales unless specified otherwise.
- I didn't receive my order, what do I do now?
- Please note that normal transit time for UK orders with standard shipping is 2 to 5 business days. For International orders, it usually takes 7 to 14 business days (could be longer depending on location and custom regulation). Please contact our Customer Service team if your order does not arrive in the time-frame provided.
- When will I know if my order has been posted?
- A post confirmation email is sent to you once your order is shipped from our workshop. You may track your order at your eBay Purchase History page. Please note that tracking is unavailable for international orders once packages leave UK.
- When will I receive my order if I place an order today?
- For UK orders with standard postage, normal postal time is 2 to 5 business days. For International orders, it usually takes 7 to 14 business days (could be longer depending on location and custom regulation). Arrival Date depends on the carrier you choose at the time of your order, please visit Shipping Policy for more details.
- I want to cancel my order, what should I do?
- Please contact our Customer Service team for cancellation request. Please understand that we can only cancel orders that have not been shipped.and we do not guarantee the cancellation request could be fulfilled as the order could have entered the shipping process before we are able to cancel.
- I want to change my order information or make some changes to the items I ordered. What should I do?
- Please contact our Customer Service team for further assistance.
- I want to cancel my order, what should I do?
- We offer a 30-day return period. Please visit "Return Policy" page for details.
- What if I receive a defective or damaged product? Or what if I am just not satisfied with my purchase?
- Please contact us for further assistance.
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